- Report: #121276
Complaint Review: Orca Imports - Tom Tsay - San Gabriel California
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Orca Imports - Tom Tsay
208 E Valley Blvd#C, San Gabriel, Ca 91776 San Gabriel, 91776 California, U.S.A.
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Orca Imports - Tom Tsay ripoff sells used fish equipment with missing parts and claims they are new refuses to give refund or exchanges San Gabriel California
*Author of original report: ORCA IMPORTS ANGRY THAT USED SIPHON SCAM IS EXPOSED. I WAS SENT A TAUNTING EMAIL FROM THEM.
*Author of original report: ORCA IMPORTS ANGRY THAT USED SIPHON SCAM IS EXPOSED. I WAS SENT A TAUNTING EMAIL FROM THEM.
*Author of original report: ORCA IMPORTS ANGRY THAT USED SIPHON SCAM IS EXPOSED. I WAS SENT A TAUNTING EMAIL FROM THEM.
*Author of original report: ORCA IMPORTS ANGRY THAT USED SIPHON SCAM IS EXPOSED. I WAS SENT A TAUNTING EMAIL FROM THEM.
Beware, the Company goes by the name of Orca Imports. The website address is www.orca888.com They advertised for an aquarium siphon set to clean the fish tank. My order arrived 2 weeks after ordering.
The package with the siphon arrived opened and used. There were drops of water in the clear tubing. It was obvious that the siphon had been used. A part to connect to the tubing was missing. I paid for a used, worthless siphon. I contacted the company, who sent me a was very unprofessional and rude email, stating we don't sell used items, and you are the only one that makes this claim. There will be NO refund or exchange.
The company refuses to communicate with me again. Please beware of this scam that they are running. Orca made no attempt to investigate or try to resolve the matter, which only confirms to me that I was purposely scammed, as others probably have been also.
Janice
Willow Grove, Pennsylvania
U.S.A.
The package with the siphon arrived opened and used. There were drops of water in the clear tubing. It was obvious that the siphon had been used. A part to connect to the tubing was missing. I paid for a used, worthless siphon. I contacted the company, who sent me a was very unprofessional and rude email, stating we don't sell used items, and you are the only one that makes this claim. There will be NO refund or exchange.
The company refuses to communicate with me again. Please beware of this scam that they are running. Orca made no attempt to investigate or try to resolve the matter, which only confirms to me that I was purposely scammed, as others probably have been also.
Janice
Willow Grove, Pennsylvania
U.S.A.
4 Updates & Rebuttals
Janice
Willow Grove,Pennsylvania,
U.S.A.
ORCA IMPORTS ANGRY THAT USED SIPHON SCAM IS EXPOSED. I WAS SENT A TAUNTING EMAIL FROM THEM.
#2Author of original report
Tue, December 07, 2004
PLEASE, PLEASE, BEWARE of purchasing anything from this company. They will take your money, and send you a used item. If you do complain, they will claim you were sent a new item. Instead of trying to resolve the customer's complaint, they will send you a taunting email, as I received yesterday. I was sent a very unprofessional rude taunting email, stating "You want a full refund, Ha! You like to use threats, well I do not respond well to threats. Who is trying to get something for free?" This company (if it is a company) has no clue about a consumer's right to complain if not satisfied with a purchase. They do not know the difference between being threatened or my telling them that I will be reporting them to the BBB, and Pay pal where the purchase was made. This is not a threat, it is a right of a DISSATIFIED CUSTOMER.
Janice
Willow Grove,Pennsylvania,
U.S.A.
ORCA IMPORTS ANGRY THAT USED SIPHON SCAM IS EXPOSED. I WAS SENT A TAUNTING EMAIL FROM THEM.
#3Author of original report
Tue, December 07, 2004
PLEASE, PLEASE, BEWARE of purchasing anything from this company. They will take your money, and send you a used item. If you do complain, they will claim you were sent a new item. Instead of trying to resolve the customer's complaint, they will send you a taunting email, as I received yesterday. I was sent a very unprofessional rude taunting email, stating "You want a full refund, Ha! You like to use threats, well I do not respond well to threats. Who is trying to get something for free?" This company (if it is a company) has no clue about a consumer's right to complain if not satisfied with a purchase. They do not know the difference between being threatened or my telling them that I will be reporting them to the BBB, and Pay pal where the purchase was made. This is not a threat, it is a right of a DISSATIFIED CUSTOMER.
Janice
Willow Grove,Pennsylvania,
U.S.A.
ORCA IMPORTS ANGRY THAT USED SIPHON SCAM IS EXPOSED. I WAS SENT A TAUNTING EMAIL FROM THEM.
#4Author of original report
Tue, December 07, 2004
PLEASE, PLEASE, BEWARE of purchasing anything from this company. They will take your money, and send you a used item. If you do complain, they will claim you were sent a new item. Instead of trying to resolve the customer's complaint, they will send you a taunting email, as I received yesterday. I was sent a very unprofessional rude taunting email, stating "You want a full refund, Ha! You like to use threats, well I do not respond well to threats. Who is trying to get something for free?" This company (if it is a company) has no clue about a consumer's right to complain if not satisfied with a purchase. They do not know the difference between being threatened or my telling them that I will be reporting them to the BBB, and Pay pal where the purchase was made. This is not a threat, it is a right of a DISSATIFIED CUSTOMER.
Janice
Willow Grove,Pennsylvania,
U.S.A.
ORCA IMPORTS ANGRY THAT USED SIPHON SCAM IS EXPOSED. I WAS SENT A TAUNTING EMAIL FROM THEM.
#5Author of original report
Tue, December 07, 2004
PLEASE, PLEASE, BEWARE of purchasing anything from this company. They will take your money, and send you a used item. If you do complain, they will claim you were sent a new item. Instead of trying to resolve the customer's complaint, they will send you a taunting email, as I received yesterday. I was sent a very unprofessional rude taunting email, stating "You want a full refund, Ha! You like to use threats, well I do not respond well to threats. Who is trying to get something for free?" This company (if it is a company) has no clue about a consumer's right to complain if not satisfied with a purchase. They do not know the difference between being threatened or my telling them that I will be reporting them to the BBB, and Pay pal where the purchase was made. This is not a threat, it is a right of a DISSATIFIED CUSTOMER.
