- Report: #35322
Complaint Review: Oreck Corporation - New Orleans Louisiana
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Author Not Confirmed
Why?
Oreck Corporation
100 Plantation New Orleans, 77066 Louisiana, U.S.A.
Phone:
800-535-8810
Web:
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Tell us has your experience with this business or person been good?
Oreck Corporation ripoff Fraudulent billing Bad Customer Service New Orleans Louisiana
*Consumer Comment: Oreck stores are better than going online and over the telephone
*Consumer Comment: Oreck stores are better than going online and over the telephone
*Consumer Comment: Oreck stores are better than going online and over the telephone
*Consumer Comment: Oreck stores are better than going online and over the telephone
Ruining my credit, double billing, fraud, bad customer service, ignoring, consumer fraud ripoff.
I purchased a new vacuum in 12/01, which was defective due to a cracked base. I returned it to Oreck for replacement, and sent the defective one back using their shipper label and box. They received the returned unit, and continued to bill me for both units.
I have contacted them repeatedly (monthly since the first unit was returned) to get the 2nd charge removed, and each time have been promised that it would be (and already should have been). I received a phone call today (11/15/02 and almost a year later) from "Sonia" at x7247, claiming that my account has not yet been cleared because they think they received a "car vac" instead of an upright.
I cannot seem to get resolution on my account, and receive threatening letters from them each month regarding my account being placed with a debt collection service, "Security Center Colleciton Service." At this point, I would like to return my "replacement vacuum" back to the company as well. I would like assistance in holding Oreck accountable for their sloppy customer service, and attempt to STEAL $399 from me, as well as my valuable time.
Amanda
Dallas, Texas
I purchased a new vacuum in 12/01, which was defective due to a cracked base. I returned it to Oreck for replacement, and sent the defective one back using their shipper label and box. They received the returned unit, and continued to bill me for both units.
I have contacted them repeatedly (monthly since the first unit was returned) to get the 2nd charge removed, and each time have been promised that it would be (and already should have been). I received a phone call today (11/15/02 and almost a year later) from "Sonia" at x7247, claiming that my account has not yet been cleared because they think they received a "car vac" instead of an upright.
I cannot seem to get resolution on my account, and receive threatening letters from them each month regarding my account being placed with a debt collection service, "Security Center Colleciton Service." At this point, I would like to return my "replacement vacuum" back to the company as well. I would like assistance in holding Oreck accountable for their sloppy customer service, and attempt to STEAL $399 from me, as well as my valuable time.
Amanda
Dallas, Texas
4 Updates & Rebuttals
Alex
Jackson,Tennessee,
U.S.A.
Oreck stores are better than going online and over the telephone
#2Consumer Comment
Sun, November 27, 2005
There are 9 Oreck stores surrounding Dallas, Tx. Why didn't you buy your product there or return it there? People have a harder time scamming you to your face. Plus, the Oreck stores have locally owned operators, who care. I have one Oreck store in Jackson, Tn and they are wonderful. I have bought everything there. Please do not take my comments to be rude.
Alex
Jackson,Tennessee,
U.S.A.
Oreck stores are better than going online and over the telephone
#3Consumer Comment
Sun, November 27, 2005
There are 9 Oreck stores surrounding Dallas, Tx. Why didn't you buy your product there or return it there? People have a harder time scamming you to your face. Plus, the Oreck stores have locally owned operators, who care. I have one Oreck store in Jackson, Tn and they are wonderful. I have bought everything there. Please do not take my comments to be rude.
Alex
Jackson,Tennessee,
U.S.A.
Oreck stores are better than going online and over the telephone
#4Consumer Comment
Sun, November 27, 2005
There are 9 Oreck stores surrounding Dallas, Tx. Why didn't you buy your product there or return it there? People have a harder time scamming you to your face. Plus, the Oreck stores have locally owned operators, who care. I have one Oreck store in Jackson, Tn and they are wonderful. I have bought everything there. Please do not take my comments to be rude.
Alex
Jackson,Tennessee,
U.S.A.
Oreck stores are better than going online and over the telephone
#5Consumer Comment
Sun, November 27, 2005
There are 9 Oreck stores surrounding Dallas, Tx. Why didn't you buy your product there or return it there? People have a harder time scamming you to your face. Plus, the Oreck stores have locally owned operators, who care. I have one Oreck store in Jackson, Tn and they are wonderful. I have bought everything there. Please do not take my comments to be rude.
