- Report: #1262711
Complaint Review: Our Campus Market - Internet
-
Author Not Confirmed
Why?
Our Campus Market
Internet, USA
Phone:
1-866-847-7365
Web:
www.ocm.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Our Campus Market OCM OCM Products Are A Total Ripoff And Their Customer Service Is Horrendous chambersburg PA and internet
Although I have experienced poor customer service in the past, Our Campus Market's service was so awful that I felt compelled to go this route- a first for me.
Our Campus Market sent dozens of postcards and emails telling me that my son would be left out if we did not order him their $95 cheer package when he started college this Fall. I finally broke down and ordered the package, which is essentially a bundle of several care packages that are supposed to arrive at varied points during the year, such as near Halloween and Valentine's Day.
I was assured via email and phone that the products are top quality, are a substantial savings over buying such items individually, and that all packages arrive on time. Nothing could be further from the truth!!! My son received his first package weeks after school started and long after what we were promised; it was also long after others received their OCM cheer packages at his school. In fact the mailroom staff at his college told me his arrived nearly three weeks later than the others!
My attempts to talk with customer service about this issue were met with disdain and total ignorance. Most of the people with whom I spoke sounded very young and inexperienced. No one was apologetic or even sympathetic. In fact, I was utterly shocked at the tone of the representatives with whom I spoke who told me in snarky, condescending tones they are very busy and that I should be more understanding. You're kidding, right? I was even more shocked when I visited my son and saw the subpar quality of the package. Any reputable company well versed in customer service would have been apologetic and would have offered to do something to make up for their poor performance. OCM just wants your money and, once they get it, have no interest in living up to their promises.
Needless to say, I cancelled my order. Although I was only given a refund for around $50, rather than the full amount, I am glad to be rid of them! I will gladly make my own care packages for my son, filling them with quality items and ensuring that they arrive in a timely manner.
Do not be fooled!!!
1 Updates & Rebuttals
J Baer - OCM CS
Chambersburg,Pennsylvania,
USA
OCM Customer Service
#2UPDATE Employee
Wed, August 16, 2017
We apologize for the experience you had with our company. We appreciate your feedback.
