- Report: #461867
Complaint Review: Outdoor Distributors - Shelby Alabama
-
Author Confirmed
Why?
Outdoor Distributors
7031 Highway 47 Shelby, 35143 Alabama, U.S.A.
Phone:
877-707-2787
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Outdoor Distributors Charged account without shipping, or telling me it was back ordered Shelby Alabama
It all started when I needed a new carb bowl kit for my riding lawn mower. And Outdoor Distributors had the best deal, so I ordered one on May 21, 2009 . I received an e-mail stating that I should allow 7 WORKING days for my carb bowl kit to arrive. And it also stated that if I was to call before the 7 WORKING days, the shipment of my item would slow down! And within a few minutes I get another e-mail from PayPal saying that I withdrew funds to Outdoor Distributors. And since I thought that the item had to have been shipped for them to charge me, I waited until today, June 15, 2009 to call about my order.
I was greeted by a "Please hold" and before I could say anything I was put on hold. In about 10 minutes I was told "Thank you for waiting, please hold". So I waited again. And finally I talk with a representative. I gave her my reference order number to see what the hold up was on my item. And she told me it was on back order, and they sent me an e-mail saying that it was on back order.
So I checked my "Spam" folder, and it wasn't there. And I told her that I never received an e-mail. And I asked her why they charged me for something that was never shipped to begin with. She said that they do it all the time. I told her to cancel the order and refund my money back into my account. She said she canceled my order and refunded my money, BUT I won't receive my money for 7 days (But it only took them a few minutes to take it)!!
Adam
Lexington, Nebraska
U.S.A.
I was greeted by a "Please hold" and before I could say anything I was put on hold. In about 10 minutes I was told "Thank you for waiting, please hold". So I waited again. And finally I talk with a representative. I gave her my reference order number to see what the hold up was on my item. And she told me it was on back order, and they sent me an e-mail saying that it was on back order.
So I checked my "Spam" folder, and it wasn't there. And I told her that I never received an e-mail. And I asked her why they charged me for something that was never shipped to begin with. She said that they do it all the time. I told her to cancel the order and refund my money back into my account. She said she canceled my order and refunded my money, BUT I won't receive my money for 7 days (But it only took them a few minutes to take it)!!
Adam
Lexington, Nebraska
U.S.A.
