- Report: #1343541
Complaint Review: Pacific Credit Group - Los Angeles California
Reported By:
Thomas Bauer -
Dudley, North Carolina, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Pacific Credit Group
10920 Wilshire Blvd. Los Angeles, 90024 California, USA
Phone:
4243637733
Web:
http://vnuretail.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Pacific Credit Group Emporium.com vnuretail.com Took money but never shipped product Los Angeles California
I placed an order with them on Nov 16,2016 they took my down payment out of my account on the 18th. I recieved a call from them to verify account and what not. They assured me the product would be shipped soon. Fast forward to December. I called and got told it was because of an ACH hold, well there cannot be an ACH hold if they were able to take money out of my account. Got told that several times by several different agents, continued pattern of lies. Then finally one package arrives, now mind you this is the cheapest item on my order but it just enough to allow them to claim they shipped me items. After numerous assurances that my items are being shipped still nothing. Do not trust these people they will lie to you take your money and not ship the products.
3 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#2REBUTTAL Owner of company
Thu, January 12, 2017
Hello,
Thank you for reaching back out to us.
We apologize this has not been resolved. Can you please email us again at [email protected] and reference your order number and email address.
We will have this escalated to our Manager to look into immediately.
Thank you,
Emporium
Lies upon lies
#3Author of original report
Thu, December 22, 2016
I have emailed the escalation department several times no reply.Today is Wednsday 12/21 only thing I have recieved is the cheapest game in my order. I have been getting the shipping excuse for almost a month now. A few days may equal incompetance but almost a month is downright fraud.
Emporium Retail
Los Angeles,California,
USA
Response From Emporium
#4REBUTTAL Owner of company
Wed, December 21, 2016
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We contact our warehouse for shipping updates on a continual basis. Sometimes there are changes to our customers' shipping times. Our team is working diligently to fulfill all customer orders. We would like to get this matter resolved as quickly as possible.
We understand your concerns, and will do what we can to ensure your order is delivered to you.
For us to look into your order, please email us your full name, phone number, and order number to [email protected]
Sincerely,
Emporium Team
