The Good Guy
Salt Lake City,#2Consumer Suggestion
Fri, January 23, 2009
Its as easy as that. You really should take some personal responsibilty for you and your childs actions. Sounds like you are not doing that.
Dave
Murfreesboro,#3Author of original report
Tue, November 25, 2008
I filed a complaint with the Salt Lake Utah BBB. the complaint was forwarded on the the company and the response was sent back to me. It appears the companies position is "the kid agreed to the terms, it's the parents fault, we are keeping the money" The BBB will arbitrate for a $75.00 fee, Lets see, spend $75 to attempt to get a refund of $59.90, Thats STUPID. Calls and e-mails to the Utah Attorney Generals office went unanswered, either they are over worked or they do not care. Apparently the tricky process they use is to charge a $1.95 fee for the first month and if that charge goes unchallenged FOR 7 DAYS the company will ZAP $59.90 out of your checking account until you do notice, by then it's too late "they have your money and they are keeping it" Beware of companies like this one! Below is the response from the Utah BBB. November 20, 2008 The Better Business Bureau of Utah Complaint Department 5673 South Redwood Road #22 Salt Lake City, Utah 84123 Re: Riel ***. Case # 22064165 To Whom It May Concern: This letter is in response to a complaint our office received on behalf of Rick After reviewing the filed complaint, we wish to respond with factual evidence (ARE THEY INSINUATING I LIED?)concerning the activities which took place between, Pacific WebWorks, Inc. and Rick *** states within the original complaint that permis.sion was given to the 14 year old child for the purchase of the product (NOT THIS PRODUCT, SOMETHING FROM eBAY). We sympathize with Rick ***situation however; it is the responsibility of the card holder and parent/guardian of the child to over see transactions made with the parent/guardian's card. The Terms and Conditions state that after the 7 day trial period the monthly hosting fee will be billed to the credit card. Rick *** was requested to place a check mark in the box on the page that states "ONCE YOU CLICK "PLACE MY ORDER NOW "YOU WILL HAVE IMMEDIATE ACCESS TO AMAZINGWEBSTORES.COM AND WILL BE ABLE TO BEGIN SETTING UP YOUR NEW ONLINE BUSINESS. AMAZINGWEBSTORES IS THE PERFECT TOOL TO START A HOME-BASED INTERNET BUSINESS. I UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES, UNDER THE TERMS OF THIS AGREEMENT, IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED. I UNDERSTAND THAT BY CHECKING THIS BOX I AGREE TO THE TERMS AND CONDITIONS AND PRIVACY POLlCY'The box was checked indicating that Rick was aware of the terms and conditions which clearly state there is a monthly fee if the service is not cancelled. The account was not cancelled within the trial period. Monthly charges would apply. Based on this information we feel that Rick is not eligible for a refund. Please contact us at (801) 578-9020 if you need any more information and we would be more than happy to help. Sincerely, Christian Larsen Pacific WebWorks, Inc. TradeWorks Marketing Inc. Pacific WebWorks, Inc. 230 West 400 South, 1st Floor Salt Lake City, Utah 84101 Terms and Conditions By submitting this fonn I authorize eAuctioniAmazingWebStores.com to immediately charge my credit card $1.95 for electronic shipment of the AWS Toolkit. I hereby request that eAuctioni AmazingWebStores.com activate my account and authorize them to advance funds as indicated. Monthly Service fees will commence 7 days from the date of this purchase, and will be billed monthly thereafter. After the 7 day trial I will be billed $59.90 monthly for the continued service ofthe website. No refunds will be given for failure to use the requested and provided services. This authority will remain in effect until revoked by me. This agreement will remain in effect each month until cancelled by me. I agree that AmazingWebStores.com shall be fully protected in honoring any electronic transfer or collection. By submitting this infonnation I am agreeing to the tenns stated herein. eAuctionAmazingWebStores.com reserves the right to transfer your billing to a third party Merchant of Record. AmazingWebStores.com shall not be responsible for refunding any Account Set-Up fees or training fees. All clients agree to billing that is automatic each month. eAuctionAmazingWebStores.com will not send notification, postal or electronic, when a billing occurs. Shipping and Handling is non-refundable. You may cancel at anytime by writing to 230 West 400 South, First Floor, Salt Lake City UT 84101 or calling 1-877-932-9757. Customer Remedy Our company's entire liability, and the purchaser's exclusive remedy, shall be a refund of the price paid or replacement of our products, at our option. We limit replacement to thirty days. There shall be No Warranties express or implied. 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Purchasing Agreement By purchasing this product you agree to all the terms and conditions and agreements for payment and delivery as outlined on the product and order page, confirmation of order page, and confirmation email. Assignment of rights By providing any personal information, you agree and are giving permission that eAuction/AmazingWebStores.com, its associates, sponsors and co-sponsors ofthis offer may contact you by means of telephone, e-mail or other sources of marketing, even if your number is found on a do not call registry or listed on an opt out list pursuant to the CAN-SP AM Act. License All images, text, contents, products and sc):'ipts are licensed and never sold, unless otherwise stated. Reproduction is prohibited. You may not use, copy, emulate, clone, rent, lease, sell, modify, decompile, disassemble, otherwise reverse engineer, or transfer the licensed program, or product, or service, or any subset of the licensed program, product or service, without express written consent from eAuction/AmazingWebStores.com. Any such unauthorized use shall result in immediate and automatic termination of this license and may result in criminal and/or civil prosecution. Our company reserves all rights not expressly granted here. Pacific WebWorks, Inc. 230 West 400 South, 1st Floor Salt Lake City, Utah 84101