- Report: #314603
Complaint Review: Palm Springs Nissan - Cathedral City California
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Author Confirmed
Why?
Palm Springs Nissan
68-177 Kyle Road Cathedral City, 92234 California, U.S.A.
Phone:
760-328-2828
Web:
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Business Rating:
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Palm Springs Nissan Purchased Memorial Day Weekend. Back at dealers each week, 3 weeks. No service. Six months. Bad radio, not replaced. Cathedral City, California
Memorial Day weekend,2007, I went to Palm Springs Nissan and traded my 2002 Sentra for a 2003 Frontier.
The body needed paint touch up and the alarm remote didn't work. I was told that the necessary work would be done.
After making numerous trips to Palm Springs Nissan over three (3) weeks, I was told that nothing would be done because no one at Palm Springs Nissan had generated a DUE BILL (work order). I was also told that the vehicle had no alarm, that apparently the previous owner had removed the alarm and failed to notify the dealer when he traded his vehicle in.
The fourth (4th) week after my purchase, the sales manager, service manager and service technician familiar with my situation were gone and the new sales manager told me he would not discuss the situation with me. He told me if I continued to "Harass Palm Springs Nissan and wouldn't leave, he would call Cathedral City Police".
In November, my Radio/CD Player/Clock died. Palm Springs Nissan and Nissan North America would not do anything due to the age, mileage (over 60,000 miles) and warranty expiring even though the dealer sold me a 48 month, 48,000 mile extended warranty.
I have reached a point where I hate getting into the vehicle, let alone driving it. Every time I drive I am reminded of the bad deal I made with Palm Springs Nissan.
Charles
Palm Springs, California
U.S.A.
The body needed paint touch up and the alarm remote didn't work. I was told that the necessary work would be done.
After making numerous trips to Palm Springs Nissan over three (3) weeks, I was told that nothing would be done because no one at Palm Springs Nissan had generated a DUE BILL (work order). I was also told that the vehicle had no alarm, that apparently the previous owner had removed the alarm and failed to notify the dealer when he traded his vehicle in.
The fourth (4th) week after my purchase, the sales manager, service manager and service technician familiar with my situation were gone and the new sales manager told me he would not discuss the situation with me. He told me if I continued to "Harass Palm Springs Nissan and wouldn't leave, he would call Cathedral City Police".
In November, my Radio/CD Player/Clock died. Palm Springs Nissan and Nissan North America would not do anything due to the age, mileage (over 60,000 miles) and warranty expiring even though the dealer sold me a 48 month, 48,000 mile extended warranty.
I have reached a point where I hate getting into the vehicle, let alone driving it. Every time I drive I am reminded of the bad deal I made with Palm Springs Nissan.
Charles
Palm Springs, California
U.S.A.
1 Updates & Rebuttals
Sales Manager
Palm Desert,California,
U.S.A.
To Charles
#2UPDATE Employee
Fri, May 30, 2008
Charles, I am sorry for the way you were treated at Palm Springs Nissan, as this is simply not the way we do business. I thought I would make a post and clarify a little bit for you. I've been working here for a little over a year. In this business, most people come onto the lot and immediately see the salespeople and managers as liars, cheats, and thieves. Because this is a career (not a job) that I take very seriously, I am deeply disturbed by this pre-judgment that a lot of potential customers pass on persons such as myself. I do my darndest to be the most honest, upright, straight-forward individual out there, and tell the TRUTH at ALL times, as that is what is right. Now, the reason that the sales manager who was familiar with your situation is no longer with this company is that he was not behaving in a way which was conducive to the way we do business. Without going into detail, I will just say he was let go for poor realtionship skills, and we'll leave it at that. I am not sure why the service manager left, and I am not aware of any technician who was helping you having left our employ. In fact, if I remember correctly, our lead tech was the one who was helping you to get the issues resolved with your Frontier. He is still here to this day, and has been for the past 3-4 years. I am not sure who told you that he left. Now, not to defend any actions on our behalf or anything of the sort, because I do not know what went on, but if I remember correctly, when purchasing a used vehicle, we as an automotive dealer are required to disclose previous history to the buyer. This is done by way of a buyer's guide attached to the window of EVERY used car on our lot, which states the following: Model Year Make Model Mileage Existence or non-existence of warranty These terms are accepted by the customers when they are in the finance office with our financial services manager. I know this is an area where compliance MUST be achieved, and I know this was done with you and with every other customer who purchases a used car. Again, I am sorry you had these issues, and I hope this does not totally destroy your perception of our dealership as a whole. Have a pleasant day.
