- Report: #209107
Complaint Review: PalmerCash - Boise Idaho
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PalmerCash
11671 President Dr. Boise, 83713 Idaho, U.S.A.
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PalmerCash, PalmerCash.com Don't shop There! Boise Idaho
I purchased 10 plus shirts from PalmerCash, in the second week in July, 2006, I was told that this company was legit. Well, two weeks went by and no word, then the money came out of my bank account. I word them an email, then another and another. Finally, I threated to have the bank take action and I was emailed back saying that somethin had been back ordered and the shipment was going out the next day. three and a half weeks went buy nothing.
I had the bank take action and get my money back. They returned any of my firther emails, I had receipts on all of them and they did receive and read them. Don't order from them, you might not be so luck to get your momney back!
Kiffany
Memphis, Tennessee
U.S.A.
I had the bank take action and get my money back. They returned any of my firther emails, I had receipts on all of them and they did receive and read them. Don't order from them, you might not be so luck to get your momney back!
Kiffany
Memphis, Tennessee
U.S.A.
1 Updates & Rebuttals
Rachelle
Boise,Idaho,
U.S.A.
palmercash.com is not a scam
#2UPDATE Employee
Tue, October 10, 2006
Yes Hello this is Palmer Cash himself. I apologize to everyone for the slowness of some orders, but I want everyone to know we aren't ripping off anyone. We ship every order we get First, some orders in the past did take a month or so to ship. We've had some problems with keeping everything in stock. But we have been fixing this and hopefully we are getting this problem fixed. BUT... 97% of our orders ship the same day. We ship hundreds and hundreds of orders a day, and yes a few get put on backorder. But for the most part all orders are shipped within 24 hrs. and should arrive 2-3 days after they ship. Second, in the past unanswered emails were the norm, as we didn't have a full time customer service rep. We now have 1 full time and 1 part time person to answer your emails, and everyone will get a reply. We've had a few angry posts here over the last 12 months, but also in that time we've shipped over 100,000 orders. Again I apologize to everyone who feels slighted by us. And most of it is because we couldn't keep up with our email volume, but now that we have gotten caught up your emails will be answered at [email protected] If you had problems with an order in the past don't worry we'll take care of it, and probably send you some free shirts. I'm not a bad guy at all, it's just we've grown so fast over the last 2 years, we've constantly been behind. So yes some customers fell through the cracks as we had an avalanche of new orders to deal with. But we are pretty much in control of everything now so if you still have an issue with us just give us an email at [email protected] and we'll take care of you. Just please be nice to my customer service reps as they are on your side and like to yell at me, so don't yell at them too much and they'll help you out.
