- Report: #177531
Complaint Review: Palmercash.com - Boise Internet
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Author Confirmed
Why?
Palmercash.com
6141 Corporal Lane Boise, Internet, U.S.A.
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Palmercash.com Ripoff does anyone actually work at this company or do they just automatically deduct money from your account and that's the end Boise Internet
I placed my order for two t-shirts on 1/30/06. They have an order status page that immediatley stated my order was "In Progress". The funds were also immediatley withdrawn from my account.
It is now 2/22/06 and my order status is still "In Progress". I have sent them 5 emails over the last 3 1/2 weeks inquiring if the order might be backordered, which I can understand. They have not replied once to my emails. I also now notice that they have no contact phone number on their website, which should have been an indication to me that this was a sketchy business at best.
I would definitely not bother shopping here. They seem to have no form of customer service, nor any desire to keep customers coming back. They just want to take the money and run.
Erin
kent, Washington
U.S.A.
It is now 2/22/06 and my order status is still "In Progress". I have sent them 5 emails over the last 3 1/2 weeks inquiring if the order might be backordered, which I can understand. They have not replied once to my emails. I also now notice that they have no contact phone number on their website, which should have been an indication to me that this was a sketchy business at best.
I would definitely not bother shopping here. They seem to have no form of customer service, nor any desire to keep customers coming back. They just want to take the money and run.
Erin
kent, Washington
U.S.A.
1 Updates & Rebuttals
Rachelle
Boise,Idaho,
U.S.A.
we'll make it right
#2UPDATE Employee
Wed, October 11, 2006
Yes Hello this is Palmer Cash himself. I apologize to everyone for the slowness of some orders, but I want everyone to know we aren't ripping off anyone. We ship every order we get First, some orders in the past did take a month or so to ship. We've had some problems with keeping everything in stock. But we have been fixing this and hopefully we are getting this problem fixed. BUT... 97% of our orders ship the same day. We ship hundreds and hundreds of orders a day, and yes a few get put on backorder. But for the most part all orders are shipped within 24 hrs. and should arrive 2-3 days after they ship. Second, in the past unanswered emails were the norm, as we didn't have a full time customer service rep. We now have 1 full time and 1 part time person to answer your emails, and everyone will get a reply. We've had a few angry posts here over the last 12 months, but also in that time we've shipped over 100,000 orders. Again I apologize to everyone who feels slighted by us. And most of it is because we couldn't keep up with our email volume, but now that we have gotten caught up your emails will be answered at [email protected] If you had problems with an order in the past don't worry we'll take care of it, and probably send you some free shirts. I'm not a bad guy at all, it's just we've grown so fast over the last 2 years, we've constantly been behind. So yes some customers fell through the cracks as we had an avalanche of new orders to deal with. But we are pretty much in control of everything now so if you still have an issue with us just give us an email at [email protected] and we'll take care of you. Just please be nice to my customer service reps as they are on your side and like to yell at me, so don't yell at them too much and they'll help you out.
