- Report: #484940
Complaint Review: Paramount Acceptance - EFT Group - PHILADELPHIA Pennsylvania
Reported By:
Annie -
Philadelphia, Pennsylvania, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Paramount Acceptance - EFT Group
http://www.myeffectivefitness.com/ PHILADELPHIA, Pennsylvania, United States of America
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Paramount Acceptance - EFT Group EFFECTIVE FITNESS TRAINING AT RETROFITNESS EFT PERSONAL TRAINERS AT RETRO FITNESS GYMS, OR SHOULD I SAY SCAM ARTISTS AND LIARS, WILL LIE AND ONCE THEY HAVE ACCESS TO YOUR BANK ACCOUNT, THEY WILL TAKE YOUR MONEY WITHOUT YOUR CONSENT!!!! Philadelphia, Pennsylvania
My husband and I decided it would be a good idea to join a fitness club, and get back into shape, after having our children. So we did some research and found a RetroFitness that was very close to our home and decided to join. Once we joined, we got one free personal session with a trainer, so we decided to try it out! BIG MISTAKE!!!
Once we had our session, the trainer asked us if we would like to continue and we were told it would be $90 a month and there would be absolutely no penalties to end, just "Come talk to me" is what he said. So we decided to try it!!! ANOTHER BIG MISTAKE!! Once they took my debit card number, they had me sign a white piece of paper with no total on it, I WILL NEVER MAKE THAT MISTAKE AGAIN!! And I realize now why there was no total....they took 219 instead of the 90!!!!
After I realized they took $219 from my bank account instead of $90, I decided we were not going to continue, it seemed like too much of a hassel!! (But my hassel didn't even begin yet) I looked for the guy we signed up with at the gym but unfortunately was never there at the same time as him.
So I called RetroFitness and asked if they could look at my account and see which trainer I signed up with and how I go about canceling. I was told I signed up with Ryan and I just needed to mail a letter to 333 East Six Forks Road Suite 140 Raleigh, NC 27609. I didn't hear anything back so I got online and looked up EFT GROUP (EFFECTIVE FITNESS TRAINING) and found Brian Berman Customer Service Director, so I e-mailed him and asked about canceling and he responed 7 days later...great customer service huh?!? He responded by telling me I needed to mail it certified so I re sent the letter certified.
After that I get another e-mailing stating that I need to pay a $250 cancelation fee. REMEMBER I WAS TOLD, CANCEL WHENEVER, NO FEES LIKE THE GYM!
So I called Brian Berman (I am not sure why he is the customer service director) and I tell him what was going on, he then tell me that I signed up with a Nick, not a Ryan. But calls Ryan anways to find out if my story checks out and guess what? Ryan doesn't have a clue about anything. So then I have Brian Berman on the phone with me for 30 minutes, the rudest man I have ever spoken to. Yes, he did say ma'am and hold please, but he spoke to me with the most belittling tone. When I asked him to stop speaking to me that way...how did he respond? "I have not been rude to you at all ma'am" Well if I am customer and I feel you are being rude, there is a reason.
He said he didn't believe my story and that I owe them $250 to end my training session, or they would continue to charge me monthly.
I hope no one else gets sucked in to this...And I cannot believe RetroFitness would allow these scam artists into their gyms!!!!
1 Updates & Rebuttals
Annie
Philadelphia,Pennsylvania,
USA
....they lie so much it is almost a comedy!!
#2
Sat, August 29, 2009
This was EFT group's rebuttal to my complaint with the BBB:
The customer didn't try to cancel the account through us, they tried to do it through the billing company which is not following proper policies and procedures as stated on the contract that the customer signed. The EFT Group Charged the customer $219.00 down on the customer's credit card in which she signed the credit card slip with that amount on it. The customer had a three day buyer right which allows anyone who signs the contract 3 business days to look over the agreement and cancel without penalty and full reimbursment of their downpayment. To what point do i hold the consumer responsible for the contract they signed. With the economy being so jumpy and companies like the bbb, we the people have made it so easy for the consumer to do what they feel necessary regardless of what they agreed to or what's right. I explaind the terms and conditions to the customer multiple times, i responded to her emails clarifying any information needed. The EFT Group has 1 and only complaint on ripoffreport.com in which the customer claimed to be several.
Brian Berman is such a liar....first of all...Yes I did sign a slip allowing them to withdrawl money from my account, with NO AMOUNT WROTE ON IT....that was my mistake...but his down right lies are hilarious....It says that I had a contract to look over for 3days...i was never given anything...funny huh...I was told though that all of my paperwork would be mailed to me..(which would obviously take longer than 3business days and i still havent receieved this) And yes he did email me back saying that I owe them more money...obviously after awaiting 3business days so that I was supposedly in a contract with his horrific company. And yes I did say there was a complaint on ripoffreport, but I said there were several others all over the internet....so maybe Mr.Berman should learn to listen instead of being so rude to his customers!
