Paramount Property Management Inc
Boise,#2REBUTTAL Owner of company
Thu, April 25, 2013
Issue Resolved: Court case: CV-SC-2011-03611
Case was dismissed with Prejudice by Idaho Court
A dismissal with prejudice is a judgment rendered in a lawsuit on its merits that prevents the plaintiff from bringing the same lawsuit against the same defendant in the future.
Paramount Property Management Inc
Boise,#3REBUTTAL Owner of company
Tue, April 26, 2011
Trevor Robertson became a customer of Paramount Property Management in 2008 for his personal home that he wanted to convert into a rental. Although, we are sorry to see that Mr. Robertson's doubts our honesty we are please to let our tenants and owners know more specifics.
During the hearing we did have to interrupt Mr Robertson, and Mrs Robertson, they had began a telephone hearing and after 2 and 1/2 hours were not able to reconcile areas of their confusion. Specifically the mediators interrupted, or instructed Krista Claffey as well as myself, Cassandra Swanson, to stop Mr Robertsons from listing items to ask specific details, confirm what was needed for his claims, or to simply respond. It is understandable that Mr Robertson may have felt the interruptions were unkind since the mediators and Paramount representatives were in person at the hearing, and mediation, while Mr and Mrs. Robertson were only present by phone so they experienced a lack of visual communications from both the judge as well as the 4 mediators that were working on this case (CV-SC-2011-02611).
Mr Robertson opted to install new carpeting and paint, and several repairs totaling over $8,000 at the property. Paramount had informed Mr Robertson that many of the items he was repairing were not caused by the tenant and not billable to the tenant. The lengthy repairs spanned several months. Paramount collected no management fees during the pro-longed vacancy and oversaw the work he had conducted at his request at the property. They were sent carpet samples, construction picture updates, and completed photos of the property. Two month's after completion Mr Robertson did an inspection of his property and determined after conversations with his new tenants that he no longer liked the completed product of the construction, and felt Paramount had been negligent of his property. All items of concern were given to Paramount in the form of an invoice totally over $5,000. Close to the remaining balance of his remodeling expenses that he could not legally bill to his past tenant. Paramount refuses to charge tenants for upgrades or remodels and strictly follows Idaho laws for what tenants can be charged for.
Although Paramount acts acted as Mr. Robertson's agent for his property. Our services do not extend to applications which contain social security numbers, that were released to Paramount. We have gone through inspections from the credit agencies to be allowed the service of background and credit checks, we cannot release social security information to anyone, including a property owner without written consent from the tenant.
We were very disappointed to see this report, the mediation in small claims court was on April 7, 2011. The Robertson's received all documentation they requested. We were authorized to collect rent and amount owed by past tenants on his behalf, and did do so. Once discovering Mr. Robertson intended to collect on his past tenant, we pulled the file from collections and they destroyed the file. Paramount also responded to all of Mr Robertson's BBB filings and it was determined that Paramount provided all documentation and information sufficient to response.
Paramount still stands by the fact that every contractual term of our agreement with Mr Robertson was met. After managing the property for several years Mr Robertson opted to end management after several month's of hard work free of charge to his family, while still reaping the benefits of the current tenant's with 2 year lease and buy out option secured by our company's efforts, signed lease included. Mr Robertson settled his concerns in mediation and Paramount met all the terms, it is our professional belief that the Robertson's may only be satisfied once the cost of their upgrades and remodeling are covered. The vendor contracted by Mr Robertson to complete these jobs were also not paid in full for their services, far after their contractual review date.
Paramount has met the terms of our contract with Mr Robertson, we have responded to all of his concerns and even completed mediation with an outcome that he signed off on. We do wish them the best in the future and wish them the best of luck in the management of their rental home in the future.