- Report: #689689
Complaint Review: Parenlogic - Internet Internet
Reported By:
David H -
Weaverville, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Parenlogic
Internet, Internet, United States of America
Phone:
877-370-9229
Web:
www.parenlogic.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Parenlogic via Safecart.com Internet Download Software , Internet
This company "sells" software downloads.One of their products is an anti-virus software that I unfortunately downloaded that was useless with a virus I got on my computer that affected the registry settings. The whole computer had to be wiped clean the software was a joke. 12 months later, I got another two charges on my credit card for licensing fees of $9.97 and $29.97. I don't even have that download - never worked and now must contact my bank, "Safecart.com" and "ParentLogic" for a credit (hopefully). This kind of internet business practice keeps EVERYONE from ever doing any eBusiness - ever again. DNH
1 Updates & Rebuttals
CustomerSupport
British Columbia,Canada
Automatic Renewal
#2UPDATE Employee
Fri, February 04, 2011
Hello,
I apologize if you have experienced any difficulties. In regards to the charges you have received they are probably in regards to a automatic renewal that was on your account from the purchased you made last year.
SafeCart has sent out 2 emails one 30 days and 7 days prior to the automatic renewals going through. I apologize if you did not receive these emails. With in those emails you had the option to opt out of the renewal that was placed onto your account.
To request a refund for the renewal and to get more information on your account please contact our customer service department at 1-877-370-9229 or by email at [email protected]. We are open Monday to Friday 7am to 5pm PST
Regards
Kristy
SafeCart Customer Service
www.safecart.com
