Last night I searched Google to find a resolution to my PC performance issues, related to the file svchost.exe. One of the search returns led me to the ParetoLogic website for RegCurePro. I read about the product and what I thought seemed like a reputable company. They were Norton, McAfee, Microsoft Gold Partners. They had many awards from other well known clients and partners. I paid $39.95 for the product through my PayPal account which is connected to my credit card. I downloaded the software and ran the scan. It found over 1000 problems, many critical. However, only 2 performance issues which I found concerning since this was my main problem. I let the program Fix All, restarted as suggested and nothing changed. The PC performed as before. I opened Task Manager and monitored the performance and services running and the svchost.exe files were eating up memory just as they had before the scan and fix. The sfotware was bogus.
I went to the ParetoLogic website as it had said 30 day money back guarantee. There is no phone numbe on the site. the Contact Us page does not work. I tried 6 times to send an email. No matter what you do, everything you enter fails. If you go to the Contact Us page and enter only the characters to match the image and click enter, you will get an error that says, "text does not match image". I clearly can type and spell correctly. I filled out the complete form several times and typed the characters from the image and still, not one email could be submitted. They do not want to be contacted as they do not want to hear complaints. They make it very hard to refund your money.
I went back to my email receipt from SafeCart and sent an email to their [email protected] requesting an immediate refund. Let's see what I hear from them. I did more research and found a Pareto customer service phone number 877-420-7340 and it says "We're closed, please go to our website and send us an email". It's just impossible to contact them. I also have a phone number from SafeCart, 855-432-0727 and will try that in a few hours when it is 6am PST as I am on EST.
I am determined to get my money back from this loser company. It is a disgrace that they are swindling people and claimingto be Gold partners of highly respected companies. I appreciate this site for exposing them and for having an opportunity to post my complaint. Thank you to everyone for their feedback.
Caryn K
Atlanta,#2Author of original report
Thu, August 22, 2013
Within 24 hours of posting my report I had a rebuttal from ParetoLogic and email from Laura in Customer Support. Laura and I have exchanged several emails and tonight I received a full refund for my purchase. While Laura offered technical support concerning my dissatisfaction with the product, I declined and will follow her directions to uninstall the program from my PC. I sent Laura print screens of my issues with submitting an email on the Pareto Logic website as well. I was told that they have tested it externally and it was working fine. I have since tried it multiple times on a personal PC, personal iPad and work PC to no avail. I still cannot submit an email so I question that. I will say that I am satisfied with how quickly they responded to my report and issued my refund. I could not be more please with the results of posting a report on this site.
Pareto rep
Victoria,#3UPDATE Employee
Tue, August 20, 2013
Hello Caryn
I am very sorry to hear of the recent difficulties that you have experienced. ParetoLogic is dedicated to customer satisfaction and we would like to hear from you via our official support channels.
To contact our support site, please send an email to [email protected] and someone will get back to you promptly. If you would prefer, you are also able to give us a call on our toll free line of 1-877-420-7340 between the hours of 9 a.m. and 4 p.m. Pacific Standard Time.
We truly appreciate your business, and look forward to hearing back from you, and to working with you to resolve this matter to your satisfaction.
Kindest Regards
Laura E.
Paretologic Liaison