- Report: #530814
Complaint Review: Paretologic Drivercure - Internet Internet
Reported By:
Gary -
Spring, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Paretologic Drivercure
Internet, Internet, United States of America
Phone:
Web:
paretologic.com
Categories:
Business Rating:
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Paretologic Drivercure Drivercure is malware Internet
Drivercure from Paretologic downloaded on its own setting up a program file. Now it continually pops up everytime I go online claiming to have found multiple driver errors and wanting me to download the software. But its already been downloaded in my program files - just not installed. I have tried to remove it using the uninstall function in the control panel (suggested by one of the paretologic reps) but it blocks the uninstall function and stops the process by opening a web page offering some discount from paretologic. With the webpage open the program is in use and the uninstall function aborts. Oh, and you cannot close the webpage!
Drivercure has its own uninstall routine in the program file but theres no way im going to run that!! No telling what other malware it will unleash. I have run spybot but it will not pick up the drivercure as a virus. I guess paretologic has done a great job of concealing this affliction in the computers files. They act like they cant believe this is happening but even if someone else is generating this virus under their name they should have addressed it by now and put something out to block the problem or provide the ability to remove it from an infected computer because their directions to use the standard uninstall function are false. So I've got to find some other way to get this off my computer. Any help would be appreciated.
2 Updates & Rebuttals
Gary
Spring,Texas,
United States of America
Driver Cure is Malware
#2Author of original report
Thu, December 10, 2009
Thanks Laura. I'm sure as a company liaison you truly believe in your product and it may well be that the actual application works great. But this "Free Scan" your company puts out has been deliberately constructed in such a way as to embed itself in the host computer and actively prevent removal. I ended up hiring a computer professional to remove this thing and now have it off my machine. He agreed that it actively resisted removal and required steps well beyond simply running the Microsoft Uninstall utility.
The point is that when your "antivirus" software is purposely designed to download without permission, embed itself in the host computer, obstruct the use of that computer and prevent ready removal of itself, then it becomes the virus.
I would encourage you to talk to your management to get your programmers to take this pernicious item off the web. Providing a free scan is fine, just dont create headaches for your potential customers. It only results in bad press and lost business.
Kind Regards; Gary
Pareto rep
Victoria,British Columbia,
Canada
DriverCure
#3UPDATE Employee
Wed, December 09, 2009
Hello
We sincerely regret to hear of the difficulties that you have experienced with DriverCure and we would welcome the opportunity to work with you
to resolve this matter to your satisfaction.
We provide a free scan in order to give you the opportunity to evaluate the effectiveness of our detection system and allow you to make an informed decision regarding your system's needs.
For further assistance,
please send an email describing your issue in as much detail as you are
comfortable to
[email protected] Our highly skilled technical team will be delighted
to assist you with uninstalling the product.
Please be reassured by the fact that Paretologic is a Microsoft
Certified Partner, a member in good standing with the Better Business
Bureau, all our transaction pages are certified secure by Verisign and we offer a "no questions asked 60 day
money back guarantee". We have an installed user base of over 4 million
customers and have been the recipient of numerous industry awards http://www.paretologic.com/company/awards/index.aspx.
We look forward to hearing from you and appreciate the opportunity to be of service to you.
Kindest Regards
Laura
Paretologic Liaison
