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  • Report:  #572913

Complaint Review: paretologic safecart - Internet

Reported By:
Michael - Newport Beach, California, United States of America
Submitted:
Updated:

paretologic safecart
Internet, United States of America
Phone:
Web:
www.regcure.com
Categories:
Tell us has your experience with this business or person been good? What's this?

RegCure and PareToLogic's software did not fix my PC's problems one year ago, and this year my credit card was charged a second time (almost exactly one year later).  This year they threw in a Privacy Control for only 9.97 additional. 

The email that I received this year says "Thank you for your recent software purchase!"  I registered myself for their support to send a ticket and received an email stating I purchased it a second time.  No phone number to call on their website or on the email. 

Both times charged through SafeCart.  I feel as though they



1 Updates & Rebuttals

Michael

United States of America
Update: Received full refund

#2Author of original report

Thu, February 25, 2010

Update: After three or four tries by email, I never received a good explanation of why I was charged a second time.  The 'mixup' was described as my "second order", a "double order" and my favorite, "We are not sure what caused this second order. It was not an order but a new order".   Anyway, the rep was polite and to their credit, they gave me a full refund after only my second email to support. 

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