- Report: #1220137
Complaint Review: ParetoLogic - Internet
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ParetoLogic
Internet, USA
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ParetoLogic Rebate Rip Off Internet
A pop up offered to renew Pareto Logic computer security software for $39.95, but went to $29.95 with mail-in rebate. Wow. Ok. So I pay for it, print off the form, and mail it in like a month ago. Today I get an email that I did not include the receipt, so they can't process my claim. What? How did I get the rebate form in the first place? They provided it after I paid the renewal fee. The 10 bucks isn't the point. These guys are disreputable and I am going to delete their crap from my computer and get something from a reputable vendor. Would highly recommend deleting anything from them. I got in with them a few years ago for on-line computer help, and they hustled me into paying a monthly fee as they tranferred me around, and I never did get any help.
1 Updates & Rebuttals
Pareto rep
Victoria,Canada
re: Mail-In Rebate
#2UPDATE Employee
Mon, April 06, 2015
Hello,
I am very sorry to hear that you have had so much difficulty completing the $10 Mail-In Rebate form.
We understand that the steps needed to claim the $10 Mail-In Rebate is quite tedious and the turn-around time can be quite lengthy. It is not our intent to delay the rebate nor to discourage our clients from submitting the rebate form. The rebates are handled by a third party and the rules and regulations have been set up by this third party.
We would be happy to provide you with a $10 credit towards your renewal order in lieu of the $10 Mail-In Rebate.
If you are interested in proceeding with this offer, please use the following link to contact our Support Department directly: paretologic.com/eGain/en/contact.php
Kind Regards,
ParetoLogic Customer Support
