I had to goon the Internet to even find a number to call to cancel the order. The customer service rep, Atlay was extremely confrontational, stating it was my fault for not reading the fine print. When I told him I would contact the Better Business Bureau, he said their ad was endorsed by them. He did end up canceling my order after a lengthy conversation and he gave me a 75% discount. Big deal since I didn't intend to order this. I informed Atley about the mtie comaints posted about their shady practice and he stated he didn't believe it! They are obviously a rip off as they only put a PO Box as their address and no phone #