John
United States of America#2General Comment
Thu, November 08, 2012
For all new customers for PartyPools.com, I am a new Sales Rep beginning October 1, 2012 and not sure about the past owner or their practice dealing with customer and customer service. I understand that no one has been using this site for any type of business for at least a year or more. Please give me a chance to prove my business practices and I am very honest and will do what it takes to achieve a better report than in the past.
John
William
Atlanta,#3REBUTTAL Owner of company
Tue, August 10, 2004
Raymond (who is a dealer and not a retail customer) decided to purchase a hot tub and arrainge his own shipping because he could save a few hunndred dollars. Under his plan the tub would go up to New Jersey and be shipped from there to France. This sounded fishy to me because we could have put it on a ship in Miami and have it to him in 11 days for about $900. How could he get it all the way to New Jersey and still save money? We ship over a hundred tubs a week and he was quoted a better rate on a "one-off" basis. As it turned out he misquoted the qube sixe and the shipping was much more. He then wanted us to ship it back to Miami (for free) and give him his old deal. Instead, we took the hot tub back to the factory and refunded him his full purchase. We lost $800 on the freight from New Jersey and back. I don't get it. How am I a rip off because I choose not to do business with this man? I gave him back his money and ate all the costs. What more can I do? Owner (President)