Sharon
Alexandria,#2Consumer Suggestion
Sun, November 21, 2004
Look Randy Goldberg, or Stuart, or whatever you want to be called today, at least keep your rebuttals straight. There is no customer in this report. As for the customer that you are meaning to respond to, the fact remains that the movers you hired did not show up for the dates she hired you for. That in itself is breach of contract. She certainly has a right to complain any and everywhere she wants to, regardless of your feeble attempts at retaining her as a customer. I stand by my opinion, as a former victim of National Moving Network, that she is MUCH better off with her stuff having been ignored.
Randy
Aventura,#3REBUTTAL Owner of company
Sat, November 20, 2004
This customer was called several times for pick up and never responded to any of our messages. We pick up thousands of customers in that area and when we already make arrangements to pick up the customers when we call them they need to be available. We also notified this customer that she can use this credit with Patriot good for one year and she refused. At that point we had already routed a truck to her home, and sent her all the paperwork. The deposit was kept because we did our promised services. Customers need to make sure that we have all the correct contact information when they make the reservation because we do attempt to call you two days before the pick up date.