- Report: #86390
Complaint Review: Paul Harvey Ford - Indianapolis Indiana
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Paul Harvey Ford
5252 W 38th St Indianapolis, 46254 Indiana, U.S.A.
Phone:
317-2988814
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Paul Harvey Ford And Ford Motor Credit huge RIPOFF Indianapolis Indiana
I leased a 2001 Ford F-150 from Paul Harvey Ford. When my lease was up I went to turn it in (with Ford you have to turn it in to the dealership you purchased it at) the manager took my keys and went and looked over my vehicle. The truck had a dent in the rear of the bed, we had brought an estimate from a body shop in with us, so they would know how much to charge. The manager came in and told us that he could not let us return the truck. I told him my lease was up and I was not taking it home with me. He threw the keys at me and had a salesperson put my plate back on the truck. He told me that I would have to come back before five so their body shop could do an estimate on the truck.
By now I was very upset we live an hour away from the dealership, I asked if we could just leave the truck there have the body shop do the estimate the next morning and they could fax me the condition report and i would sign it, he refused. So I took the truck back home and called the dealership the next day to set up an appointment with the body shop, just so happens they don't even have a body shop.
So I called Ford Motor Credit and told them what had happened, they said that the dealership should have kept the truck because once my lease is over it is no longer my truck. They told me that i should take it back to the dealership and if I had any problems I could call them and they would help me out. I told Ford that I would not be able to take the truck back for a week or two because I work at a dealership and would not be able to get a day off for a while, they said OK.
So three days later I was at work and we were having a big anniversary sale, a tow truck shows up on the lot looking for me. I asked him what he needed and he said he needed the keys to the truck, he had to pick it up I told him the keys were at my house were the truck was parked and I would not be able to get for him. So he picked up my truck.
I called Ford again and they said that they had to repo it because I didn't turn the truck in. I was very angry I called and made a complaint to Ford and they said they could record my complaint but there was nothing they could do about it. I called a lawyer and told him the situation he told me that there was nothing he could do.
I now have a repo on my credit, I had to file bankruptcy because of this. The sad part is that was the third truck I had bought off of paul harvey ford. I had also sent a lot of customers to them.
Katy
Bainbridge, Indiana
U.S.A.
By now I was very upset we live an hour away from the dealership, I asked if we could just leave the truck there have the body shop do the estimate the next morning and they could fax me the condition report and i would sign it, he refused. So I took the truck back home and called the dealership the next day to set up an appointment with the body shop, just so happens they don't even have a body shop.
So I called Ford Motor Credit and told them what had happened, they said that the dealership should have kept the truck because once my lease is over it is no longer my truck. They told me that i should take it back to the dealership and if I had any problems I could call them and they would help me out. I told Ford that I would not be able to take the truck back for a week or two because I work at a dealership and would not be able to get a day off for a while, they said OK.
So three days later I was at work and we were having a big anniversary sale, a tow truck shows up on the lot looking for me. I asked him what he needed and he said he needed the keys to the truck, he had to pick it up I told him the keys were at my house were the truck was parked and I would not be able to get for him. So he picked up my truck.
I called Ford again and they said that they had to repo it because I didn't turn the truck in. I was very angry I called and made a complaint to Ford and they said they could record my complaint but there was nothing they could do about it. I called a lawyer and told him the situation he told me that there was nothing he could do.
I now have a repo on my credit, I had to file bankruptcy because of this. The sad part is that was the third truck I had bought off of paul harvey ford. I had also sent a lot of customers to them.
Katy
Bainbridge, Indiana
U.S.A.
2 Updates & Rebuttals
Cory
San Antonio,Texas,
U.S.A.
Lease Return, don't wait till the last minute!
#2Consumer Suggestion
Sat, April 03, 2004
Returned a F-150 in Dec. 03. On the back of the contract it spells out exactly what has to be done at the end of your lease. First, don't wait till the last minute. Went in 2 weeks prior to the due date to let the dealer inspect the vehicle. That way if he finds something wrong with it you have the time to get it fixed at another place at a much cheaper cost. My tires wouldn't have passed so instead of letting the dealer put on $800 worth of tires I spent $200 at Discount Tire, they had to have 4 matching tires they didn't have to be top of the line. If there had been anything else I could have taken it to my mechanic who is much cheaper. I have heard of several people who have waited too long and paid out the a*s. It is your responsibility to live up to the terms of the contract but don't allow the dealers to screw you over. Also if the dealer thinks you might lease another vehicle from him he might just disregard some of those minor flaws so keep him guessing.
Jim
Orlando,Florida,
U.S.A.
Another FLEECE Reason!
#3Consumer Suggestion
Sat, April 03, 2004
Understand, I want to help you (and any others dropping by). There's not a whole lot we can do now but perhaps this situation can be avoided in the future. Later in your posting you used the word "purchase". This leads me to believe you might not be fully aware of what you got into. This was a CAR FLEECE. You didn't "purchase" anything. Do your self a favor in the future...no matter how great they make it sound, stay away from a CAR FLEECE. What you experienced would not have occurred if it was a purchase. The reasons everybody needs to stay away from car FLEECING are: Many official sounding fees used to pack the deal; your insurance rates will most likely be higher, you need to watch your odometer like a hawk and the WIDESPREAD practice of grossly exaggerating the wear and tear charges when you turn the car in. Dealers love FLEECING because there's much more profit in it for them. They're not cutting you a "special deal", they are looking at you as an uninformed sucker who only thinks of a monthly payment. When you run the numbers a CAR FLEECE always costs you MORE. No recognized personal financial advisor that I know of approves of CAR FLEECING. The cards are so much stacked against you, it isn't even funny. Remember, car leasing is CAR FLEECING and Y-O-U will be the one who gets sheared!
