- Report: #7048
Complaint Review: Paypal - Omaha Nebraska
-
Author Not Confirmed
Why?
Paypal
P.O. Box 45950 Omaha, 68145 Nebraska, U.S.A.
Phone:
(402) 935 7733
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Paypal Complete Lack Of Service. A business run by monkeys would do better!
I had a Paypal account which I was doing business through. I tried over and over to verify my Social Security Number. They claimed the system couldn't find my number. (Are they kidding?!) Then they requested that I fax them my social security card, driver's license, and a recent paystub. I did so, and a week later they froze my account. I e-mailed them over and over again. Receiving almost exactly the same "FORM" e-mail back. No one reads the e-mail that this company receives! There is little or no customer service. Below are the exact letters I sent to them.
Don't you people ever answer your users. (This is a
bad business practice on your part.) For my social
security number verification I have sent you my
paystub, and a copy of my driver's license in a fax.
ALONG WITH THE SAME LETTER!) I heard nothing, a few
days later my account is restricted from my using it.
(Good thing I had time to transfer the funds out of
it.) Is paypal.com just a site that collects
everyone's "personal" information?! And if so? To what
end? I will not be sending anymore information in a
fax to your company, because what I have sent is
sufficeint, and I no longer want to deal with paypal,
and I also believe that others should know about your
restricting accounts for no reason other then someone making a profit.
Sincerely,
Johnathan Hampton
--- "[email protected]" wrote:
> Dear Mr. Hampton,
> > Thank you for contacting PayPal.
>> In the past year PayPal has experienced phenomenal
> growth. As a result of
> this growth, we have had to implement more stringent
> security measures to
> ensure the integrity of our service. Unfortunately,
> these measures
> sometimes impact our legitimate users and for this
> we do apologize.
>
> It is necessary at times to require documentation
> from our customers in
> order to verify their identity. These documents are
> used to verify whether
> a customer is an authorized user of the credit card
> and/or bank account
> associated with their PayPal account.
>
> Unfortunately, until this information is received
> and reviewed, your
> account will remain restricted.
>
> Your account has been restricted due to likely
> unauthorized activity. In
> order to remove this restriction, please send, via
> fax (402-935-2045,
> Attention: Account Review - PREV), the following
> information:
>
> 1. A copy of your current Driver's License.
> 2. A copy of this email.
> 3. A copy of your most recent utility bill.
> 4. A copy of your most recent credit card statement.
> 5. A copy of your most recent bank statement.
>
> Please note that all statements must include your
> name, address and account
> number. In addition, this documentation must match
> the information as it
> appears on your PayPal account.
>
> After we have received the requested documentation,
> we will review the
> status of your restriction and update you via email.
>
> If you have any further questions, please feel free
> to contact us again.
>
> Sincerely,
> PayPal Account Review Department
> ===========================================
> > How To Help:
>
> Our thoughts and prayers are with the victims of the
> terrorist attack on
> September 11th. PayPal has created a special fund to
> help PayPal members
> provide assistance to those affected by this tragic
> event.>
> If you would like to donate, click here:
>
http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/relief-outside>
> ===========================================
> We at PayPal would like to know how well this
> response accommodated your
> request. Click on the appropriate link to send your
> feedback. We welcome
> your comments.
> > If this email exceeded your expectations:
> mailto:[email protected]
> > If this email met your expectations:
> mailto:[email protected]>
> If this email did not meet your expectations:
> mailto:[email protected]
> > Thank you for your feedback.
> ===========================================
> > > > >
> Original Message Follows:> -------------------------
> > Form Message
> email address: [email protected]
> first name: Johnathan
> last name: Hampton
> account type: business
> verification status: Verified
> activity level: other
> date established: 08/16/01
> country type: Domestic
> rc: no> rs: fr-unic> message type: restricted webform
> customer message: I faxed my information in a little
> almost a month ago.
> And now my account is restricted? You may close this
> account, because I am
> currently using Propay to handle my transactions
> with my business. I have
> heard from many people that you do this to their
> accounts for no plausible
> reason, but I never believed it. Now I do, and I
> believe other people
> should be aware of this also.
> > Johnathan Hampton
> > > > =====
Check out our Band at: http://www.javamusic.com/ehp
Do You Yahoo!?
Listen to your Yahoo! Mail messages from any phone.
http://phone.yahoo.com
This is the reply that I received from them.
Dear John,
Thank you for contacting PayPal. We apologize for the delay in responding to your service request. We do understand your hesitancy with faxing your information to us. Here at PayPal security is our top priority. Unfortunately, without this
information we will be unable to lift the restriction off of your account. Once we receive your documentation, you will receive a notice from us confirming it and the outcome of your restriction status. We do apologize for the inconvenience.
If you have any further questions, please feel free to contact us again.
Sincerely,
PayPal Account Review Department
This is the type of service you can expect to receive from this company! I urge everyone not to use Paypal, because I did not believe that they would freeze an account for no reason, but they do, and anyone who tells you that won't happen. Give them my e-mail address and I will inform them personally! E-Mail [email protected]
Don't you people ever answer your users. (This is a
bad business practice on your part.) For my social
security number verification I have sent you my
paystub, and a copy of my driver's license in a fax.
ALONG WITH THE SAME LETTER!) I heard nothing, a few
days later my account is restricted from my using it.
(Good thing I had time to transfer the funds out of
it.) Is paypal.com just a site that collects
everyone's "personal" information?! And if so? To what
end? I will not be sending anymore information in a
fax to your company, because what I have sent is
sufficeint, and I no longer want to deal with paypal,
and I also believe that others should know about your
restricting accounts for no reason other then someone making a profit.
Sincerely,
Johnathan Hampton
--- "[email protected]"
> Dear Mr. Hampton,
> > Thank you for contacting PayPal.
>> In the past year PayPal has experienced phenomenal
> growth. As a result of
> this growth, we have had to implement more stringent
> security measures to
> ensure the integrity of our service. Unfortunately,
> these measures
> sometimes impact our legitimate users and for this
> we do apologize.
>
> It is necessary at times to require documentation
> from our customers in
> order to verify their identity. These documents are
> used to verify whether
> a customer is an authorized user of the credit card
> and/or bank account
> associated with their PayPal account.
>
> Unfortunately, until this information is received
> and reviewed, your
> account will remain restricted.
>
> Your account has been restricted due to likely
> unauthorized activity. In
> order to remove this restriction, please send, via
> fax (402-935-2045,
> Attention: Account Review - PREV), the following
> information:
>
> 1. A copy of your current Driver's License.
> 2. A copy of this email.
> 3. A copy of your most recent utility bill.
> 4. A copy of your most recent credit card statement.
> 5. A copy of your most recent bank statement.
>
> Please note that all statements must include your
> name, address and account
> number. In addition, this documentation must match
> the information as it
> appears on your PayPal account.
>
> After we have received the requested documentation,
> we will review the
> status of your restriction and update you via email.
>
> If you have any further questions, please feel free
> to contact us again.
>
> Sincerely,
> PayPal Account Review Department
> ===========================================
> > How To Help:
>
> Our thoughts and prayers are with the victims of the
> terrorist attack on
> September 11th. PayPal has created a special fund to
> help PayPal members
> provide assistance to those affected by this tragic
> event.>
> If you would like to donate, click here:
>
http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/relief-outside>
> ===========================================
> We at PayPal would like to know how well this
> response accommodated your
> request. Click on the appropriate link to send your
> feedback. We welcome
> your comments.
> > If this email exceeded your expectations:
> mailto:[email protected]
> > If this email met your expectations:
> mailto:[email protected]>
> If this email did not meet your expectations:
> mailto:[email protected]
> > Thank you for your feedback.
> ===========================================
> > > > >
> Original Message Follows:> -------------------------
> > Form Message
> email address: [email protected]
> first name: Johnathan
> last name: Hampton
> account type: business
> verification status: Verified
> activity level: other
> date established: 08/16/01
> country type: Domestic
> rc: no> rs: fr-unic> message type: restricted webform
> customer message: I faxed my information in a little
> almost a month ago.
> And now my account is restricted? You may close this
> account, because I am
> currently using Propay to handle my transactions
> with my business. I have
> heard from many people that you do this to their
> accounts for no plausible
> reason, but I never believed it. Now I do, and I
> believe other people
> should be aware of this also.
> > Johnathan Hampton
> > > > =====
Check out our Band at: http://www.javamusic.com/ehp
Do You Yahoo!?
Listen to your Yahoo! Mail messages from any phone.
http://phone.yahoo.com
This is the reply that I received from them.
Dear John,
Thank you for contacting PayPal. We apologize for the delay in responding to your service request. We do understand your hesitancy with faxing your information to us. Here at PayPal security is our top priority. Unfortunately, without this
information we will be unable to lift the restriction off of your account. Once we receive your documentation, you will receive a notice from us confirming it and the outcome of your restriction status. We do apologize for the inconvenience.
If you have any further questions, please feel free to contact us again.
Sincerely,
PayPal Account Review Department
This is the type of service you can expect to receive from this company! I urge everyone not to use Paypal, because I did not believe that they would freeze an account for no reason, but they do, and anyone who tells you that won't happen. Give them my e-mail address and I will inform them personally! E-Mail [email protected]
1 Updates & Rebuttals
Mike
Dallas,Texas,
U.S.A.
Have your read the news lately?
#2Consumer Suggestion
Wed, December 11, 2002
John, It looks like you were a victim of this huge scam. The emails you were receiving were bogus I am sure and you were sending your personal information to a bunch of crooks. Please read the following and get help fast! [we cannot post links which are not fully vetted.]
