Susan
This City,#2Consumer Comment
Mon, April 25, 2011
You wont get your money back.
For free, if you have Windows, from the Microsoft site, run the full scan at http://www.microsoft.com/security/scanner/en-us/default.aspx
If you have banking or tax info on your computer, you might want to look into identity theft info.
Flynrider
Phoenix,#3Consumer Comment
Mon, April 25, 2011
So, basically they held your computer hostage and you paid $79 to get it back. If you think they cleared the virus from your computer, think again. This is a scam, what they actually did was have you install their virus on your own system. By paying, they merely turned off the visible alerts. If you think you've seen the last of these scammers, think again.
What you should really do when infected is nothing. Don't click any responses, don't even click a box that asks if you'd like to close the window (that's not actually what the button does). Either kill the browser tasks through your task manager, or shut the computer down. 99 times out of 100, that'll do the trick.
If you did happen to click on something connected to the virus, then you're likely infected. If this happens, you either need professional help, or you can reformat and reload the operating system.
What you now have is a system that appears to be OK, but that you know has been infiltrated by scammers. Would you trust your credit card info on that system? Bank account numbers? SSN? I wouldn't.