- Report: #721709
Complaint Review: PC Bug-repair - Internet
Reported By:
Ellen -
North Bend, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
PC Bug-repair
Internet, United States of America
Phone:
Web:
Categories:
Business Rating:
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PC Bug-repair Somehow pcbug-repair got onto my computer and then started sending me security warnings, 45 inections on my computer Internet
PC Bug-repair got onto our computer and then started sending me security warnings, 45 inections on my computer, etc. The main problem was they kept popping up with warnings all the time. When you try to delete the pop up, it just keeps coming back. When you enter "delete the infections", it takes you to the page to purchase the software.
You can't find this software in your "add and remove" programs, it isn't there. So, I already knew what was coming, but I could not take the constant pop ups, which would never end. I didn't know how to get rid of the program on my computer.
I purchased the software for $79, and low and behold, the program is gone.
You can't find this software in your "add and remove" programs, it isn't there. So, I already knew what was coming, but I could not take the constant pop ups, which would never end. I didn't know how to get rid of the program on my computer.
I purchased the software for $79, and low and behold, the program is gone.
2 Updates & Rebuttals
Susan
This City,Illinois,
USA
To Do
#2Consumer Comment
Mon, April 25, 2011
You wont get your money back.
For free, if you have Windows, from the Microsoft site, run the full scan at http://www.microsoft.com/security/scanner/en-us/default.aspx
If you have banking or tax info on your computer, you might want to look into identity theft info.
Flynrider
Phoenix,Arizona,
USA
You are a sucker.
#3Consumer Comment
Mon, April 25, 2011
So, basically they held your computer hostage and you paid $79 to get it back. If you think they cleared the virus from your computer, think again. This is a scam, what they actually did was have you install their virus on your own system. By paying, they merely turned off the visible alerts. If you think you've seen the last of these scammers, think again.
What you should really do when infected is nothing. Don't click any responses, don't even click a box that asks if you'd like to close the window (that's not actually what the button does). Either kill the browser tasks through your task manager, or shut the computer down. 99 times out of 100, that'll do the trick.
If you did happen to click on something connected to the virus, then you're likely infected. If this happens, you either need professional help, or you can reformat and reload the operating system.
What you now have is a system that appears to be OK, but that you know has been infiltrated by scammers. Would you trust your credit card info on that system? Bank account numbers? SSN? I wouldn't.
