- Report: #165718
Complaint Review: PeoplePC - San Francisco California
-
Author Confirmed
Why?
PeoplePC
P.O. Box 26909 San Francisco, 94126-0909 California, U.S.A.
Phone:
888-587-9669
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
PeoplePC Lied about outsourcing San Francisco California
I called PeoplePC today in hopes of lowering my internet bill. A woman ("Carol") answered, obvious American. I asked her physical location and it was New Mexico. (NOT San Francisco.)
She offered me a great deal and I signed up. We were joking about outsourcing and how awful it is to try to talk to Eastern Indians. (***Note: not racist, just a realist.***} I asked Carol if the tech support was also located in USA. She assured me it was.
Well, I needed tech support, and you got it, INDIA. The guy didn't understand on the first or second tried everything I told him. When he went through the steps, it was like I was a baby and he a superior adult, holding my hand.
Decided to cancel the offer, called back. Again, INDIA. I have call waiting and since I work from home I told the cancellation guy to please hold while I checked the other call, and he dropped the line.
The strange thing is, is that after I called back again, I got an American, but he didn't understand me either as he asked at least four times the reason why I was cancelling my account. ("Outsourcing was my one and only answer.")
I'll be keeping an eye on my bank account to see it they process anything.
Should have checked here first!
Martha
El Dorado, California
U.S.A.
She offered me a great deal and I signed up. We were joking about outsourcing and how awful it is to try to talk to Eastern Indians. (***Note: not racist, just a realist.***} I asked Carol if the tech support was also located in USA. She assured me it was.
Well, I needed tech support, and you got it, INDIA. The guy didn't understand on the first or second tried everything I told him. When he went through the steps, it was like I was a baby and he a superior adult, holding my hand.
Decided to cancel the offer, called back. Again, INDIA. I have call waiting and since I work from home I told the cancellation guy to please hold while I checked the other call, and he dropped the line.
The strange thing is, is that after I called back again, I got an American, but he didn't understand me either as he asked at least four times the reason why I was cancelling my account. ("Outsourcing was my one and only answer.")
I'll be keeping an eye on my bank account to see it they process anything.
Should have checked here first!
Martha
El Dorado, California
U.S.A.
1 Updates & Rebuttals
Martha
El Dorado,California,
U.S.A.
People PC got me too!
#2Author of original report
Thu, December 01, 2005
After cancelling with them, they charged my check card $5.54. I thought I had had that card cancelled because I lost it, but my bank never cancelled it so I got dinged the amount above. My suggestion to anyone who signs up with these folks is to cancel the account used to pay them. It may be a hassle, but in the long run, it will be worth it.
