- Report: #821221
Complaint Review: PeopleSmart - Omaha Nebraska
Reported By:
JJ -
Dunwoody, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
PeopleSmart
Omaha, 68139 Nebraska, United States of America
Phone:
888-813-0008
Web:
www.peoplesmart.com
Categories:
Business Rating:
(0)
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PeopleSmart INF*PeopleSmart.com 7 Day Free Trial - "six days to cancel or be CHARGED $" Omaha, Nebraska
I made a one-time people search for one individual and paid $1.95 for the report. To get the report I evidently had to agree to a 7 day Free Trial. Since I did not cancel the seven day free trial in six or seven days I was charged $49.95 for a full year subscription to their search services which I did not want and will not use.
Evidently, you have to sign up for the 7-day free trial which is really an authorization to charge you for a year's membership (cost me $49.95) if you do not cancel before 7 days. I'll never use them again for anything.
Evidently, you have to sign up for the 7-day free trial which is really an authorization to charge you for a year's membership (cost me $49.95) if you do not cancel before 7 days. I'll never use them again for anything.
2 Updates & Rebuttals
Ken
Colorado,USA
Try reading their "Terms of Use" page before signing up...
#2Consumer Suggestion
Thu, January 12, 2012
Here's the appropriate paragraph from that...
4. Free TrialsWe encourage the use of our Services through free trials. Free trials generally last for one week for eligible new members. Free trials are only available to first time customers. You must have internet access and a valid payment source to redeem a free trial offer. Upon registering for your free trial, your payment source will be authorized for up to approximately one membership period of service. In some instances, your available balance or credit limit may be reduced to reflect the authorization; however, no charges will be made against the payment source unless you do not cancel prior to the end of your free trial membership period. We will begin billing your payment source for membership fees corresponding to your membership period at the end of your free trial unless you cancel prior to the end of your free trial. You will not receive a notice from us that your free trial membership has ended or that your paying membership has begun. YOU MUST CANCEL PRIOR TO THE END OF YOUR FREE TRIAL TO AVOID CHARGES TO YOUR PAYMENT SOURCE. We will continue to bill your payment source on a recurring basis on the anniversary of your membership period until you cancel. You may cancel your membership at anytime, and cancellation will be effective immediately. We do not provide refunds for any partial membership periods.
There's more information in these terms that tells you how to cancel the service, which you need to do to prevent being billed again.....O-o-o-p-s.
Chelsea-PeopleSmart
Redwood City,California,
USA
Response from PeopleSmart
#3UPDATE Employee
Wed, January 11, 2012
When you purchase a report on PeopleSmart, you have the option to start a 7-day free trial. You can also choose to purchase the report without a trial (starting the trial usually includes a discount). If you feel you were charged incorrectly, our customer service team would be happy to issue a refund. Please contact us at 1-888-813-0008.
