- Report: #1269293
Complaint Review: Pep Boys Auto Parts and Service - CHERRY HILL New Jersey
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Author Confirmed
Why?
Pep Boys Auto Parts and Service
314 HADDONFIELD RD. CHERRY HILL, 08002 New Jersey, USA
Phone:
856 662 0301
Web:
www.pepboys.com
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Pep Boys Auto Parts and Service Failure to honor Warranty(s) CHERRY HILL New Jersey
On 08/02/2015 return vehicle to PEP BOYS for failure of the air condition unit on 1995 Ford Explorer.
On 08/03/2015 I was informed by David Schrader (SERVICE MANAGER) that another leak check was performed, estimated repairs would cost $1000,00 + to repair, after having this service perform then repair done on 06/15/2015 in the amount of $283.53.
PEP BOYS has a Limited Warranties on their parts and services for 90 days or 4000,00 miles.
Called Mr. Schrader then asked to be reimburse for the service fees and parts on 06/15/2015 for Air Conditioning services that failed.
Mr. Schrader refuse to reimburse these fees contrary to Limited Warranties for parts and services.
Also, a wheel alignment was supposedly performed that I did not request nor authorize nor appears to have been done for this vehicle in the amount of $89.99.
Matter is being investigated and arbitration decision is due shortly with Visa Credit card services.
