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  • Report:  #217627

Complaint Review: PepBoys - Hyattsville Maryland

Reported By:
- Columbus, Ohio,
Submitted:
Updated:

PepBoys
1804 University Blvd, Hyattsville, Maryland, U.S.A.
Phone:
301-434-9480
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
On Friday, October 20, 2006, I went the Pepboys service center located at 1804 University Blvd, in Hyattsville, MD to get my Volvo 850 checked out. One of the technicians came out, looked at my car and suggested that I take it to the Midas across the street to have them check out my exhaust system because Pepboys doesn't do exhaust work. The Pepboys on University Blvd has two entrances and exits to the parking lot, one on University Blvd and one on Riggs Road. At around 1:15 pm, I proceeded to the Riggs Road exit to go to the Midas just across the street. When leaving the lot there were two vehicles ahead of me which were leaving at the same exit. I came to a complete stop in order to wait my turn. I was about seven feet behind the second vehicle. The first vehicle exited. After the first vehicle exited, the second vehicle inexplicably reversed very hard into my car from about seven feet away.

The vehicle which hit my car was one of the leased trucks driven by a young Pepboys driver. This truck has a steel bumper and caused major damage to the hood, grill, radiator, and front end of my car. The point of impact was at the hood and grill. There was no damage to the Pepboys truck. The driver, 21 year old Kevaughn Smith, backed into my car so hard and so fast that I didn't have time to react. I was just in shock that someone would be stupid enough to due such a thing. After all, he ran into my new car, a fully loaded Volvo 850.

I purchased this car from a dealer in Virginia less than a month ago. This was the car that I wanted to buy. I personally have a love affair with the 850 model of Volvo. Soon after buying the car, I went to Circuit City and had a brand new expensive stereo system installed. One of the reasons that I bought this car is because it's good on the highway. I travel a lot with my fund raising job.

So, after being hit, I was naturally upset and angry. I got out of the car and questioned the driver as to what he was thinking. When he and I were alone, he acknowledged that he was a fault. But, after his managers came out, he changed his story and said that I rammed my beautiful car into him. I couldn't believe that he was such a liar. His managers were taking his side and didn't give me the benefit of the doubt. I looked around for some witnesses and saw some Latino men nearby, but they said they didn't see what happened.

I am writing this letter for several reasons. First of all, I want to insure that the gross negligence and deception of the driver, 21 year old Kevaughn Smith, isn't overlooked. Secondly, to point out how this incident is causing me great mental anxiety due to the damage to my car and the loss of wages due to my inability to travel for my job. There is no way to express to you in words what I am going through at this time. I can just say that it is horrible.

I am a 44 year old man with a clean driving record. I am a very careful driver, which is more than I can say for Kevaughn Smith. The Volvo that I bought had a perfect flawless body and interior before it was backed into. I need righteous and immediate attention in this matter.

I sent this information to Pepboy's Claims Department in Philadelphia, PA and spoke with Steve Shur. A few days later Steve called me and said that they are not responsible for the damage to my car because it is my word against Kevaughn's. His exact words were, I don't have a crystal ball, and I don't know who to believe. I asked him if Kevaughn would have lost his job if he told the truth and he said, No.

If anyone is interested in going starting a Class Action Lawsuit against Pepboys, please count me in. Before I had respect for this company, but knowing how they operate in crunch time has changed my opinion.

Sincerely,

Darren B.

Incident Report Number:

610204096

Darren

Columbus, Ohio
U.S.A.

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14 Updates & Rebuttals

Steve

Bradenton,
Florida,
U.S.A.
More suggestions for Darren B on getting the Volvo fixed

#2Consumer Suggestion

Thu, October 26, 2006

Darren, Keep track of all of your losses and expenses. You can sue the driver personally for your losses in small claims court. Also, loss of use coverage should always be on your policy. I have 30 days at $40/day on my policy and it costs a whopping $1.70 premium per six months. It sounds to me that you put liability only on this car you loved so much. I have a 96 SAAB 900S that I carry full coverage on and it costs me $513/6 months. I to am your age with a clean driving record, and I have low deductibles and high coverages. On the upside, Volvo 850 parts are readily available both aftermarket and in the salvage yards, unlike my SAAB. Although not acceptable in court, spend the $300 to get an independent polygraph exam that you can present to both Pep Boys and your insurance company. Then offer to pay for one for the Pep Boys driver. Although he may not have been fired for the accident, dishonesty is automatic grounds for termination at Pep Boys. Good luck


Steve

Bradenton,
Florida,
U.S.A.
More suggestions for Darren B on getting the Volvo fixed

#3Consumer Suggestion

Thu, October 26, 2006

Darren, Keep track of all of your losses and expenses. You can sue the driver personally for your losses in small claims court. Also, loss of use coverage should always be on your policy. I have 30 days at $40/day on my policy and it costs a whopping $1.70 premium per six months. It sounds to me that you put liability only on this car you loved so much. I have a 96 SAAB 900S that I carry full coverage on and it costs me $513/6 months. I to am your age with a clean driving record, and I have low deductibles and high coverages. On the upside, Volvo 850 parts are readily available both aftermarket and in the salvage yards, unlike my SAAB. Although not acceptable in court, spend the $300 to get an independent polygraph exam that you can present to both Pep Boys and your insurance company. Then offer to pay for one for the Pep Boys driver. Although he may not have been fired for the accident, dishonesty is automatic grounds for termination at Pep Boys. Good luck


Steve

Bradenton,
Florida,
U.S.A.
More suggestions for Darren B on getting the Volvo fixed

#4Consumer Suggestion

Thu, October 26, 2006

Darren, Keep track of all of your losses and expenses. You can sue the driver personally for your losses in small claims court. Also, loss of use coverage should always be on your policy. I have 30 days at $40/day on my policy and it costs a whopping $1.70 premium per six months. It sounds to me that you put liability only on this car you loved so much. I have a 96 SAAB 900S that I carry full coverage on and it costs me $513/6 months. I to am your age with a clean driving record, and I have low deductibles and high coverages. On the upside, Volvo 850 parts are readily available both aftermarket and in the salvage yards, unlike my SAAB. Although not acceptable in court, spend the $300 to get an independent polygraph exam that you can present to both Pep Boys and your insurance company. Then offer to pay for one for the Pep Boys driver. Although he may not have been fired for the accident, dishonesty is automatic grounds for termination at Pep Boys. Good luck


Mark

Baltimore,
Maryland,
U.S.A.
The last 850 was made in 97

#5Consumer Comment

Thu, October 26, 2006

At best it is a 10 year old car. The last 850 was made in 1997


Mike

Radford,
Virginia,
U.S.A.
This is real simple.

#6Consumer Suggestion

Thu, October 26, 2006

When someone runs into your car, call YOUR insurance company. Don't bother trying to deal with the other guy's insurance company yourself; they will stonewall you. Your company can call them and make things happen though. I have to wonder why you would take your beloved new Volvo to Pep Boys or Midas. Very bad idea. Either use the dealers or find an independent guy who can pronounce "Volvo." If it was bought new, of course it's still under the manufacturer's warranty and you'd get it repaired free at any Volvo dealer.


Fred

Salt Lake,
Utah,
U.S.A.
that sucks

#7Consumer Comment

Thu, October 26, 2006

I would call them and ask if they have a camera survallance available...probably not! I wouldn't give up so easy, be a pain in the @#$. Keep going up the chain of command, until you get what you want..good luck


Fred

Salt Lake,
Utah,
U.S.A.
that sucks

#8Consumer Comment

Thu, October 26, 2006

I would call them and ask if they have a camera survallance available...probably not! I wouldn't give up so easy, be a pain in the @#$. Keep going up the chain of command, until you get what you want..good luck


Fred

Salt Lake,
Utah,
U.S.A.
that sucks

#9Consumer Comment

Thu, October 26, 2006

I would call them and ask if they have a camera survallance available...probably not! I wouldn't give up so easy, be a pain in the @#$. Keep going up the chain of command, until you get what you want..good luck


Fred

Salt Lake,
Utah,
U.S.A.
that sucks

#10Consumer Comment

Thu, October 26, 2006

I would call them and ask if they have a camera survallance available...probably not! I wouldn't give up so easy, be a pain in the @#$. Keep going up the chain of command, until you get what you want..good luck


Greg

Southern,
Wisconsin,
U.S.A.
At the risk of stating the obvious......

#11Consumer Suggestion

Thu, October 26, 2006

Report the claim to your own insurance and have the claim paid under your collision coverage. Yes, you'll get hit paying your deductible. Make sure that your company sends somebody out to photo and measure you vehicle damages. Whatever you do don't have the car repaired until somebody takes a bunch of photos of the damages. Also make sure your company knows that you want them to pursue Pep Boys or their insurance company through the subrogation (collections) process. As I'm sure many other claims people can tell you, the physical damages to the vehicles can in fact prove who did what. Doesn't always work, but in your case I would expect to see different damages if you were the stationary vehicle. There would be different damage if you had rear-ended him. You been paying for your insurance and now is the time to get some value for that money. Have your company fight to get back your deductible. As always Good Luck


Kim

Santee,
California,
U.S.A.
Used car?

#12Consumer Suggestion

Wed, October 25, 2006

I take it that this a used car, new to you, that you bought, I hope so,if you needed exhaust repair after a month not much of a car to begin with.


Kim

Santee,
California,
U.S.A.
Used car?

#13Consumer Suggestion

Wed, October 25, 2006

I take it that this a used car, new to you, that you bought, I hope so,if you needed exhaust repair after a month not much of a car to begin with.


Kim

Santee,
California,
U.S.A.
Used car?

#14Consumer Suggestion

Wed, October 25, 2006

I take it that this a used car, new to you, that you bought, I hope so,if you needed exhaust repair after a month not much of a car to begin with.


Kim

Santee,
California,
U.S.A.
Used car?

#15Consumer Suggestion

Wed, October 25, 2006

I take it that this a used car, new to you, that you bought, I hope so,if you needed exhaust repair after a month not much of a car to begin with.

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