- Report: #1426044
Complaint Review: Perfect Prime and Radiant Restore - California
Reported By:
Nadine -
Princeton, Massachusetts, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Perfect Prime and Radiant Restore
California, United States
Web:
perfectprimeserum.com
Categories:
Business Rating:
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Perfect Prime and Radiant Restore I was offered a "free trial" and ws automatically signed up for auto shipments. California
In December, I completed an online survey and was given a free sample of Perfect Prime and Radiant Restore cream as a thank you. Unfortunately I signed up for the "free trial" but did not realize I had to opt out in 14 days or I would be automatically signed up for on-going shipments. As I was checking my bank statments tonight, I noticed a charge of $89.95 from a company called Beauty Face Serum. I immediately called the customer service number and was told I was going to received the automatic shipments as I had not cancelled in the 14 day trial.
I told the rep Jasmine I had not signed up, nor did I recall seeing terms that stated I had to cancel within 14 days. She argued with me that it wasn't her fault that I didn't read the terms. When I asked to speak to a supervisor, I was told she could give me a 35% refund. When I again askd to speak to a supervisor, she offered a 50% refund, then ultimately a $75 refund. I told her this was an unfair and deceptive practice and these "opt-out" offers were unfair to consumers and I would be filing a complaint.
I wasked for the name and address of the company, and she told me she could not give it to me. I then asked for the name and address of her compant, and she told me she couldn't give me that either. She would only state that she worked for a customer service comany in Utah.
This is a complete rip-off and must be stopped.
