- Report: #1277083
Complaint Review: Performance Merchant Alliance - Orladno Florida
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Author Not Confirmed
Why?
Performance Merchant Alliance
20 N Orange Ave Suite 1300 Orladno, 32801 Florida, USA
Phone:
407-415-7676
Web:
www.permerch.com
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Performance Merchant Alliance PMA Consumers Beware! Fraudulent and Unethical "Merchant" Orladno Florida
PMA cannot uphold their portion of a contract which was obtained using unethical business practices and they are refusing to cancel the contract.
On November 30, 2015 I met with a sales agent for PMA, I explained to him the type of system we were operating on. The agent was uninformed and poorly trained so he called his supervisor, Courtney Pleasant, whom I spoke with about the fact that our POS system has been found incompatible with most merchant systems. Courtney assured me several times over as well as through text messages that PMA could make our operating system compatible and that we would not be charged for equipment or ending our current contract. I filled out a form explaining to them that compatibility was most important and savings was second.
I later found out that those forms are considered "unofficial documentation" and do not pertain to the contract. I agreed verbally to the contract as long as they were able to make it compatible to my operating system. Courtney visited my pharmacy to look over the system and confidently stated that PMA could make the systems compatible. On 12/14/2015 I received several calls from another associate of PMA Morey Tarkesian for information on my operating system, I provided him with all requested details.
The last call I received from Morey was him stating that they could not make the systems compatible and that the contract is still binding even though their company can not provide me with the service I need in order to help the patients in my pharmacy. I was completely baffled that when I reviewed the contract that was sent to me by Morey that nothing was in my writing and after reaching out to the sales agent I learned that what I actually filled out was "unofficial" and not everything I wanted was transferred over to the binding contract.
Additionally, we were charged $202.90 on 12/04/2015 for the equipment even though it was written that the equipment would be provided at no charge after speaking with Courtney several times he stated that he would have the charge reversed and has failed to do so as of 12/15/2015.
1 Updates & Rebuttals
ISSUES WITH PMA RESOLVED THROUGH CONTRACT CANCELLATION
#2Author of original report
Thu, January 07, 2016
Morey T. called the pharmacy on 1/5/16 to cancel the contract with PMA and Courtney Pleasant visited the pharmacy to confirm cancellation as well. All issues have been resolved with the canceling of the contract with PMA.
