Carol
Edinburgh,#2REBUTTAL Owner of company
Sun, July 22, 2012
Pet Supply Express is an online web site selling widely used pet products, we don't claim to be located inside the USA. Our products are genuine products manufactured by the likes of Pfizer, Bayer, Merial, and Novartis, these products are packaged is either USA, UK, and Australian packaging. The complainant ordered Pfizer's Revolution product. The web site identifies the product as Revolution/Stronghold. Depending on our ability to get the best pricing we sometimes offer these products in either name.
Both Stronghold and Revolution are made in the same factory, yet are marketed under different names in various parts of the world. The formulation and dose size is identical. Click Pfizer's link below:
http://www.pfizer.com/about/leadership_and_structure/company_fact_sheet.jsp
The customer accused our company of misleading her and wanted a refund. The customer was issued a Return Authorization number, but the order was never returned.
This Vet operated web site has been selling pet products for more that 10 years to USA based customers and has never sold a fake product, nor would we ever put an animals safety in jeopardy for the sake of profits.