Complaint Review: Petland Of Palm Beach - Palm Beach Gardens Florida

First off I want to apologize for your dog's ordeal.

WIth that said I want to bring up the following.

A.) At ANY vet if they cannot palpate a dog's testicles they can, will, and should ultrasound the abdominal and inguinal regions to attempt to locate the testicles. This is to make any possible surgery as quick and easy as possible without any digging around being done to look for a potentially completely missing t******e. True monorchid (one t******e) dogs are rare and even more almost virtually unheard of are cases where BOTH testicles are missing naturally. This opening up of your dog is not truly Petland's fault but your vet's fault for not following all routine steps. I'd be contacting him and asking as to why he didn't ultrasound your dog which truly is much less invasive then manually going in and "mining" for testicles and promotes much less pain and a swifter recovery with less sutures.

B.) the next thing I want to bring up is that it's right in the Petland contract that we do not sell puppies for breeding or show purposes. In fact the contract advocates neutering/spaying your dog. There has been occurrences where dogs purchased at PetLand have gone on to show careers. We're not saying to not show your dog, but we are saying that we do not guarantee the dogs sold for breeding or showing purposes. Why were you even considering breeding this dog? What merits did this dog have that made him worthy of being bred when there are so many unwanted dogs in the world to be found at shelters?

C.) While it should have been noted on the health certificate that the dog was a neutered dog, there's no way for our vets to be able to tell unless the puppy comes in with stitches or a certificate with such remarks. It is NOT rare for a male puppy to be neutered by the age of 8 weeks. This is because if the puppy has a hernia (inguinal or umbilical) they'll neuter the puppy at the same time to save the puppy from potentially having a second surgery in life. Especially since Petland is a major advocate of having puppies spayed/neutered. Neutering is MUCH less invasive then spaying and spaying waits on the full development of the female canines reproductive tract.


I do know that Dr. Stepfan Zuercher has long since been dismissed at Petland's primary vet due to several complaints from consumers and by the company themselves. I do recommend speaking with him directly and questioning why the ultrasound route was not taken. While it may have been a little more expensive, it would have saved you a lot of trouble in the long run. I do have to wonder if you're only upset because the dog was unable to turn you a profit as a stud. You should be overjoyed that Petland had already neutered this dog and helped save his health in the long run as well as prevented any additional possibly unwanted dogs from entering this world.

Don't know about your particular Petland, but the one I work at... it's contract clearly states that it is not responsible for errors, misrepresentations or omissions by breeders. It is very doubtful that the store would have had the dog altered because it is added expense and recuperation time. All the puppies in our Petland are home before they reach 20 weeks which gives the family plenty of time to have the animal fixed. I also can't think of a single vet who would knowingly alter a dog under the age of six months Sounds like perhaps the dog was just abnormal or the vet was mistaken just too much common sense points to something other than your Petland's fault.