- Report: #1201090
Complaint Review: petro heating &air conditioning co - pennsauken New Jersey
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petro heating &air conditioning co
1701 sherman ave pennsauken, 08062 New Jersey, USA
Web:
petro.com
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petro heating &air conditioning co gouging customers pennsauken New Jersey
In November 2014 contacted Petro Oil to set up a contract for a ceiling price at $3.679 per gallon. This contract from November 1, 2014 to October 31, 2015.
On December 19, 2014 Petro delivered oil to my home and the charge was $3.489 per gallon. As anyone knows, the price of fuel has dropped signifigantly. I could not understand why the charge was so high. I checked another oil delivery company and found their prices to be $1,01 per gallon lower.
I understand the contract keeps Petro from charging more than the ceiling price, but to charge over $1.00 per gallon than more than their competitors is gouging the customer.
When I contacted Petro and voiced my concerns about the price, I was told they would not lower the price.. Also, they told me their prices were higher because they were a full service compay. That is true, but I had a premium of $200 for the full service to my furnace.
I believe they have the right to charge a little more than the other companies, but not $1.01 a gallon higher.
I am letting this be known as a senior citizen or anyone trying to keep to a budget, don't make this mistake. Some companies don't care about their customers. Their greed gets in the way!
Buyer beware!
1 Updates & Rebuttals
Petro Home Services
New Jersey,Let Us Make It Right!
#2REBUTTAL Owner of company
Fri, January 16, 2015
Hello - We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. Petro prides itself on delivering the best possible customer service. We would like to speak with you directly so that we can address the issue and rectify the situation. A manager will be reaching out to you to discuss. Thank you very much. Best regards, Petro
