Complaint Review: Phoenix Hard Parts Re-Manufactured Transmissions - Phoenix Arizona

I am the original poster from several years ago. Frank Kuperman will not refund money unless the complainer states that they are 100 percent satisfied even though they are not. They watched to make sure that I wrote that on here before they would send me my money back. I lost at least $1,500 after paying local mechanics to change out their bad transmissions, so I definately was not satisfied but felt I had no options but to write that in an attempt to recoop some of my money lost to this fraud. I am sure that Frank Kuperman got a hold of that ex-employee from this post & threatened him with a lawsuit. Kuperman's are good with threats. Stay away from ANY company these men have anything to do with!

PHOENIX RETRANS, AKA PHOENIX HARDPARTS DBA PHOENIX REMANUFACTURED TRANSMISSIONS and now ALPINE TRANS SUPPLY AND REDLINE CONVERTERS Frank C. kuperman has CLOSED the doors on the above mentioned companies and possibly has filed bankruptcy on the above companies (still investigating) but dont think that consumers are safe from his ugly wrath, He has opened up another transmission company under the name of Alpine Trans Supply and a torque converter company named Redline Converters. I am writting to you for the first time only because he fired me and bounced the last two payroll checks (how stupid was I to think I was exempt) folks consider talking to your local or state Attorney General office to help get guys like this off the internet and off the streets of Phoenix,Az. Times are too tough to be scammed by someone who DOES not produce a remanufactured product but a partially skimmed through with some but not all parts replaced. Help stop him and his tactics!!!

Andre hereby withdraws and retracts all negative statements made against Phoenix Remanufactured Transmissions and sincerely apologizes to Phoenix Remanufactured Transmissions and viewers of this site for any misunderstandings this may have caused Phoenix Remanufactured Transmissions or anyone wishing to do business with Phoenix Remanufactured Transmissions.

i am an ex employee of the above mentioned company. this company has been doing things of this nature for a long time as i too was apart of the unethical practices.i was the top salesman there for 5 years and witnessed on many ocassions customers being lied to, sending out the wrong transmissions just to get the customer's money and then rebuild their original core,not testing transmissions,not giving customers core deposits back stating that transmission was not rebuildable when in fact they were. so many different things the list could go on and on about their unethical practices. also please be advised that Frank Kuperman sits on the BBB in phoenix,az. phoenix reman transmissions aka phoenix remanufactured transmission,aka phoenix hard parts aka silverado industries. please be advised that my comments reflect what i saw and practiced as an employee of phoenix remanufactured transmissions.if anyone is thinking about a class action lawsuit against this company please feel free to contact [email protected] all my statements are true. i quit this job december 2005 to start my own thing.(not ripping people off)**also if you dont believe the people making these claims just call some local transmissions shops in the metro phoenix area and ask them about frank kuperman jr,and frank sr. who own phoenix reman transmissions aka phoenix hardparts and listen to what they have to say about doing business with these owners. go to qwestdex.com to get a listing of local trans shops in the phoenix area

Phoenix Hard Parts has resolved this situation with me and I have their acknowledgement that they will issue me a complete refund and I am 100 percent satisfied with the outcome.

PHOENIX REMANUFACTURED TRANSMISSIONS 7310 W. Roosevelt #26 Phoenix, AZ 85043 The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary. Members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report. Original Business Start Date: 08/01/99 Type of Entity: Limited Liability Principal: Frank Kuperman, President Phone Number: 623-936-1500 Fax Number: 623-936-1148 Email Address: [email protected] Web Site Address: phoenixhardparts.com Membership Status: yes Date Joined BBB: 05/15/03 Type of Business: Transmissions-Automobile Auto Parts & Supplies-Used & Rebuilt BBB MEMBERSHIP This company has been a member of the Better Business Bureau since May 2003. This means it supports the Bureau's services to the public and meets our membership standards. PROGRAM PARTICIPATION The company participates in the Bureau's Membership Identification Program. This company participates in BBBOnLine. This company has agreed to use special complaint handling procedures including mediation and arbitration if necessary to resolve disputes. NATURE OF BUSINESS This company offers remanufactured transmission parts. CUSTOMER EXPERIENCE Any complaints processed by the Bureau in its three-year reporting period have been resolved. The number and type of complaints are not unusual given the company's size and volume of business. When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them. The Bureau processed a total of 99 complaints about this company in the last 36 months, our standard reporting period. Of the total 99 complaints in the last 36 months, 42 of those were closed in the last 12 months. Complaints Concerned Advertising Issues: 1 Outcome of the complaint - Resolved: 1; Reason Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB. Sales Practice Issues: 9 Outcome of all complaints - Resolved: 9 Delivery Issues: 10 Outcome of all complaints - Resolved: 10 Repair Issues: 5 Outcome of all complaints - Resolved: 5; Reason Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB. Service Issues: 6 Outcome of all complaints - Resolved: 6; Reason Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB. Guarantees or Warranty Issues: 18 Outcome of all complaints - Resolved: 15; Administratively Closed: 3 Product Issues: 30 Outcome of all complaints - Resolved: 25; Reason Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB. Reason Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB. Administratively Closed: 5 Refund or Exchange Issues: 17 Outcome of all complaints - Resolved: 15; Administratively Closed: 2 Billing or Collection Issues: 3 Outcome of all complaints - Resolved: 3 LICENSING INFORMATION This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met. ADDITIONAL BUSINESS NAMES This company also does business as: PHOENIX HARD PARTS and SILVERADO INDUSTRIES, LLC. ADDITIONAL TELEPHONE NUMBERS Additional phone numbers for this company include: (623) 936-6200 and (800) 399-5540. COMPANY MANAGEMENT Frank Kuperman also operates a Phoenix Remanufactured Transmission shop in Prescott Valley which has a separate report. EDUCATIONAL/GENERAL COMMENTS Car owners should familiarize themselves with the steps for proper maintenance and the signs of transmission trouble. It may not be possible to obtain inexpensive maintenance service if the vehicle exhibits any sign of internal transmission damage. Since teardown costs for diagnosis of problems can range between $400 and $1400 (depending on the make and model of the vehicle) before any work is performed, customers might wish to obtain a second opinion before authorizing disassembly of the transmission. If the customer decides not to have the repairs made, the shop may refuse to replace the old fluid with new since the fresh fluid may dissolve deposits around the seals. REPORT DATE: 10/16/2006