Mike
Joseph,#2Consumer Comment
Tue, February 01, 2005
Did you get your situation with Phoenix Hard Parts resolved? I have not. Been trying to get service since 11-24-05. We are out so far $ 2069.00 and have no transmission at all.
Mike
Joseph,#3Consumer Comment
Tue, February 01, 2005
Did you get your situation with Phoenix Hard Parts resolved? I have not. Been trying to get service since 11-24-05. We are out so far $ 2069.00 and have no transmission at all.
Mike
Joseph,#4Consumer Comment
Tue, February 01, 2005
Did you get your situation with Phoenix Hard Parts resolved? I have not. Been trying to get service since 11-24-05. We are out so far $ 2069.00 and have no transmission at all.
Kathy
Ogden,#5Author of original report
Thu, January 06, 2005
After I submitted our ripoff report, I received a response back from Frank the owner of the company. We had a pleasant and constructive phone conversation. He is generously working with us on getting the getting the transmission shipped back to Phoenix, repaired and returned to us. We are in the process of doing that now. Frank has a deep commitment to the customer that he sells his part to wants to keep the good reputation that he and his company has earned. I see nothing but smooth sailing ahead and look forward to many years of service from this transmission. I'll send a further update when everything is completed as anticipated.
FRANK
PHOENIX,#6REBUTTAL Owner of company
Tue, November 23, 2004
It is clear that we have failed to meet your expectations. Our company is a very reputable company and we strive to provide a high quality product at a low price. Please feel free to send the unit back to us, upon arrival we will see to it that your purchase is refunded.