Crystalinme
North Waterboro,#2Author of original report
Mon, March 23, 2009
The owner just called me to try to resolve my problem. My problem could not be resolved because, as I showed him, his website does indeed lie to New Customers. He and I stepped through the pages on his site... pinzoo.com and right before I was to confirm my purchase, I scrolled down the page and read this: Attention New Customers! All PINs are delivered via E-mail instantly. Purchase your AT&T Go Refill Minutes INSTANT PIN online and have it delivered instantly via email. Your AT&T Go Refill Minutes INSTANT PINs will also be made available online via your secure account order history page. All transactions are processed on our secure transaction server that ensures all customer data is safe. Our systems are audited daily to ensure the absolute highest level of security. Your privacy Is important to us. Your personal information is safe. We will never share your email address or personal information with any third-party entity. Need Assistance? Our professionally trained customer service representatives are here to assist you with all your telecommunications needs: * By Phone: Toll-free 1-888-MY-PINZOO (1-888-697-4696) * By Email: [email protected] * Hours: 9:00 am to 6:00 pm PST, 7 days a week. ------------------------------------------------------------------ The owner of pinzoo agreed with me that this paragraph is incorrect. If you are a new customer, then you have to wait until a representative from pinzoo calls you to verify your information. Had I known this, then I would have made my purchase at eBay where I have purchased before and had no problem using my credit card to have a non-tangible item emailed to me. The owner offered to set up an account for me and give me free minutes. I am not interested in this type of bribery, it does not solve the problem that I had and it does not solve the future problems that new customers will have. Their website needs to be changed to reflect their policy of verifyiing new customer between 9am and 6pm PST BEFORE sending an INSTANT pin. Until Pinzoo does this, IMO Pinzoo is using Bait and Switch tactics. P.S. If the CEO writes a rebuttal and says that I am / was too busy with family matters to properly hear him out, this is utterly false. I am 1500 miles away from home because Dad had a brain tumor, Mom works full time and I am disabled and therefore able to be here with Dad as a companion. I am horrified at the insinuation the CEO of Pinzoo made when he told me that he 'understands that I am really busy with family matters'. Disabled does not mean stupid. And caring for a sick family member does not make someone 'too busy' to understand logic. I have a college degree and 20 yrs of experience in IT with a focus on web technologies. I have created e-commerce websites and I am utterly confused about why Pinzoo cannot or will not process orders immediately - as they advertise. If they're not going to process orders immediately, it's simple, change your advertising! Otherwise, IMO it's bait and switch.
Crystalinme
North Waterboro,#3Author of original report
Mon, March 23, 2009
The owner just called me to try to resolve my problem. My problem could not be resolved because, as I showed him, his website does indeed lie to New Customers. He and I stepped through the pages on his site... pinzoo.com and right before I was to confirm my purchase, I scrolled down the page and read this: Attention New Customers! All PINs are delivered via E-mail instantly. Purchase your AT&T Go Refill Minutes INSTANT PIN online and have it delivered instantly via email. Your AT&T Go Refill Minutes INSTANT PINs will also be made available online via your secure account order history page. All transactions are processed on our secure transaction server that ensures all customer data is safe. Our systems are audited daily to ensure the absolute highest level of security. Your privacy Is important to us. Your personal information is safe. We will never share your email address or personal information with any third-party entity. Need Assistance? Our professionally trained customer service representatives are here to assist you with all your telecommunications needs: * By Phone: Toll-free 1-888-MY-PINZOO (1-888-697-4696) * By Email: [email protected] * Hours: 9:00 am to 6:00 pm PST, 7 days a week. ------------------------------------------------------------------ The owner of pinzoo agreed with me that this paragraph is incorrect. If you are a new customer, then you have to wait until a representative from pinzoo calls you to verify your information. Had I known this, then I would have made my purchase at eBay where I have purchased before and had no problem using my credit card to have a non-tangible item emailed to me. The owner offered to set up an account for me and give me free minutes. I am not interested in this type of bribery, it does not solve the problem that I had and it does not solve the future problems that new customers will have. Their website needs to be changed to reflect their policy of verifyiing new customer between 9am and 6pm PST BEFORE sending an INSTANT pin. Until Pinzoo does this, IMO Pinzoo is using Bait and Switch tactics. P.S. If the CEO writes a rebuttal and says that I am / was too busy with family matters to properly hear him out, this is utterly false. I am 1500 miles away from home because Dad had a brain tumor, Mom works full time and I am disabled and therefore able to be here with Dad as a companion. I am horrified at the insinuation the CEO of Pinzoo made when he told me that he 'understands that I am really busy with family matters'. Disabled does not mean stupid. And caring for a sick family member does not make someone 'too busy' to understand logic. I have a college degree and 20 yrs of experience in IT with a focus on web technologies. I have created e-commerce websites and I am utterly confused about why Pinzoo cannot or will not process orders immediately - as they advertise. If they're not going to process orders immediately, it's simple, change your advertising! Otherwise, IMO it's bait and switch.
Crystalinme
North Waterboro,#4Author of original report
Mon, March 23, 2009
The owner just called me to try to resolve my problem. My problem could not be resolved because, as I showed him, his website does indeed lie to New Customers. He and I stepped through the pages on his site... pinzoo.com and right before I was to confirm my purchase, I scrolled down the page and read this: Attention New Customers! All PINs are delivered via E-mail instantly. Purchase your AT&T Go Refill Minutes INSTANT PIN online and have it delivered instantly via email. Your AT&T Go Refill Minutes INSTANT PINs will also be made available online via your secure account order history page. All transactions are processed on our secure transaction server that ensures all customer data is safe. Our systems are audited daily to ensure the absolute highest level of security. Your privacy Is important to us. Your personal information is safe. We will never share your email address or personal information with any third-party entity. Need Assistance? Our professionally trained customer service representatives are here to assist you with all your telecommunications needs: * By Phone: Toll-free 1-888-MY-PINZOO (1-888-697-4696) * By Email: [email protected] * Hours: 9:00 am to 6:00 pm PST, 7 days a week. ------------------------------------------------------------------ The owner of pinzoo agreed with me that this paragraph is incorrect. If you are a new customer, then you have to wait until a representative from pinzoo calls you to verify your information. Had I known this, then I would have made my purchase at eBay where I have purchased before and had no problem using my credit card to have a non-tangible item emailed to me. The owner offered to set up an account for me and give me free minutes. I am not interested in this type of bribery, it does not solve the problem that I had and it does not solve the future problems that new customers will have. Their website needs to be changed to reflect their policy of verifyiing new customer between 9am and 6pm PST BEFORE sending an INSTANT pin. Until Pinzoo does this, IMO Pinzoo is using Bait and Switch tactics. P.S. If the CEO writes a rebuttal and says that I am / was too busy with family matters to properly hear him out, this is utterly false. I am 1500 miles away from home because Dad had a brain tumor, Mom works full time and I am disabled and therefore able to be here with Dad as a companion. I am horrified at the insinuation the CEO of Pinzoo made when he told me that he 'understands that I am really busy with family matters'. Disabled does not mean stupid. And caring for a sick family member does not make someone 'too busy' to understand logic. I have a college degree and 20 yrs of experience in IT with a focus on web technologies. I have created e-commerce websites and I am utterly confused about why Pinzoo cannot or will not process orders immediately - as they advertise. If they're not going to process orders immediately, it's simple, change your advertising! Otherwise, IMO it's bait and switch.