Lornein
Clarks Summit,#2UPDATE Employee
Tue, April 09, 2013
I just read the rebuttal from Dawn in Harrisburg, PA, and I would like to say that my experiences working for Pizza Hut are much like hers. I work at the Pizza Hut in Clarks Summit, PA, and it's great! Flexible hours, fun coworkers, and an excellent manager. I've been hired there three times as well (I quit to work other jobs a few times but always came back), and have also been promoted to shift manager. It sounds like you've had some nasty managers who need to work on their people skills. At the same time, I think parts of your story sounded exaggerated. Oiling and panning up frozen dough takes much less than a full minute per piece. We still make our dough fresh at my store, and THAT takes forever!
Boo
Booneville,#3UPDATE EX-employee responds
Wed, August 01, 2007
I too have just quit Pizza hut. What a joke! I get $2.50 an hour as a server, plus tips. If I'm lucky I will walk out with $20-$30. The managers LIE to you. The shift leaders LIE to you. There is NO training. There is NO loyalty. 9 out of 10 Pizza hut employees will stab you in the back, and God forbid if you have an opinion, just kiss your hours goodbye and find yourself replaced by a retard they grabbed off the street who wont say Jack sh**, see things, witness things and know things. Pizza hut can kiss my as*!!
Boo
Booneville,#4UPDATE EX-employee responds
Wed, August 01, 2007
I too have just quit Pizza hut. What a joke! I get $2.50 an hour as a server, plus tips. If I'm lucky I will walk out with $20-$30. The managers LIE to you. The shift leaders LIE to you. There is NO training. There is NO loyalty. 9 out of 10 Pizza hut employees will stab you in the back, and God forbid if you have an opinion, just kiss your hours goodbye and find yourself replaced by a retard they grabbed off the street who wont say Jack sh**, see things, witness things and know things. Pizza hut can kiss my as*!!
Boo
Booneville,#5UPDATE EX-employee responds
Wed, August 01, 2007
I too have just quit Pizza hut. What a joke! I get $2.50 an hour as a server, plus tips. If I'm lucky I will walk out with $20-$30. The managers LIE to you. The shift leaders LIE to you. There is NO training. There is NO loyalty. 9 out of 10 Pizza hut employees will stab you in the back, and God forbid if you have an opinion, just kiss your hours goodbye and find yourself replaced by a retard they grabbed off the street who wont say Jack sh**, see things, witness things and know things. Pizza hut can kiss my as*!!
Boo
Booneville,#6UPDATE EX-employee responds
Wed, August 01, 2007
I too have just quit Pizza hut. What a joke! I get $2.50 an hour as a server, plus tips. If I'm lucky I will walk out with $20-$30. The managers LIE to you. The shift leaders LIE to you. There is NO training. There is NO loyalty. 9 out of 10 Pizza hut employees will stab you in the back, and God forbid if you have an opinion, just kiss your hours goodbye and find yourself replaced by a retard they grabbed off the street who wont say Jack sh**, see things, witness things and know things. Pizza hut can kiss my as*!!
derek
sarasota,#7UPDATE Employee
Wed, June 12, 2002
Howdy, I am currently an employee with Pizza Hut, Inc. I just thought that I would add my $0.02 to this report. This is written from a pizza hut employee of almost 3 years (five years total pizza experience from working for a different company prior to being employed by Pizza Hut), being both a driver, and a cook for day and night shifts. As far as your comment on dough goes, here in my store it is in fact a common place thing for drivers to do dough. Although it may not be the policy in all stores (I am a first hand witness in this) for drivers to do dough, it is a policy in our store, per management, that drivers do dough. Our policy is that the drivers devide amongst themselves the dough prep list. This is usually done at the end of the night(around 8-9 pm), towards the end of their shifts. Sure, there have been complaints about this practice, but in all common sense, it is fair for them to do some work, other than to deliver pizza's. From the vantage point of a cook, I do in fact find it to be fair that the drivers do some extra work. Although they only make minimum wage, they also get tips added on top of that. Some nights they make alot of money, other nights they dont. All in all, it really does even out. In my store, night drivers are responsible for getting pizzas to a delivery on time while being safe on the road, very light cutting/boxing duties (cutting pizza's, then putting them in boxes then delivery pouches), and then their dough. Thats all, no dishes, nothing. So, in my opinion, the dough is not a difficult thing for them to complain about, given the endless list of duties i have as a cook. 135 pieces of dough? thats nothing compared to what we do every night, and thats JUST for the next day, not two days. As far as putting the pizza in the bed of your truck, yeah, thats done by a couple employees at our store, so its no big deal. It is, however, your fault that the pizzas in the bed of the truck did flip over, whether it be by taking a corner to fast, braking fast, or whatnot. The main reason why they flipped is because you had them stacked, not set side by side, which would have been wiser... As far as pay rates go, I can understand how you're upset. I am currently at the "maximum allowable payrate" set for cooks. $7.25. And I'm the best damned cook they have (and the only dependable one). As far as your management goes, I'm sorry to hear they treated you wrong. In my store, we have probly the most elite management team in the state. We all get along togther, deal with things the way they should, I don't think theres anything individual about my store. It's all "us." Too bad your not in Florida, I'm sure we could use another driver with 5 years of experience. Theres always better jobs out there. Unless you really want to make a career out of it, Pizza Hut is really not the way to go to make money.
Chris
Mount Vernon,#8UPDATE Employee
Sun, May 05, 2002
I'm an assistant manager at the local Pizza Hut, and we too also recently underwent new management. The writing down of things is to learn strong points, and weak points of employee's, while in direct supervision. Until you know exactly what each team members capabilities are, you'll never know when and where to place them. Pizza Hut calls this "Aces in Their Places. Which does work out quite well. Though you've been there for a long time and already know who can do what, he's gotta learn it for himself.
The dough prep, it is to be done after 9 p.m. by Pizza Hut policy, the night before the dough is to be used. Not two nights before, but at the same time, not during the day before either.
As for the quiting, I wouldn't have, and nor would I have failed to come in for my schedule without it being in writing and handed to me telling me why I was no longer needed. As for the "upside down pizza", well I for one think what you did was very appropriate. I have been a driver before, and would have probably not been so quick witted as to have came up with that. Of course I also wouldn't have been driving with the pizza's anywhere other than the passengers side seat of my vehicle either. But that's beside the point.
As far as being a team player, it's generally my job to deal with customer complaints, not my employee's jobs. My co-managers make more than employee's (not by much, but anyway), and it's dealing with irrate customers, and employee situations that we get paid this extra money for. He never should have argued with her, he never should have tried to point blame. You did right in saying you grabbed the wrong pizza at the store. That should ahve let the manager know that he needed to find that ticket and get it remade while you were on your way back to the store with the other pizza's. This is how my store works.
I too used to be a driver, and there are those nights where you can't avoid the inevitable. It's generally advisable to keep in touch with your manager, even calling up on your way back to the store so he'd have an idea as to what was going on wouldn't have been a bad idea, though sometimes it's not the first thing in your head. Nowhere in team is there, an I. So I screwed up your order isn't teamwork either. It should be, we messed up, and we'll make it right for you, and we're sorry our manager is an a*****e and argued with you, we can't help it he doesn't know what is going on with our team.
Anyway, that's my thoughts. Don't give up on Pizza Hut, just cause you ran into one of the downfall stores.
btw, I work for Rage Inc. Pizza Hut.
Kevin
Houston,#9Consumer Comment
Tue, March 12, 2002
I can't believe I just wasted several minutes reading this. Obviously, your manager made mistakes in the way this was handled (in just a few areas) but you have nobody to blame for this except yourself.
1. Why stay there so long after getting small raises when other raises were promised? I'm sure you could find another job that paid minimum wage.
2. Why lie to the customer? We've all got to deal with unhappy customers at some point or another. I know that you were "threatened" or "accosted" at different times, but lying at the start of the situation (for a mistake that YOU made) didn't help. I can understand that your manager had a problem with this. If I was your manager, I would have fired you on the spot when you said "Better you than me". That is complete insubordination.
3. Why state the working conditions are bad when you are mostly to blame for everything that went wrong? Dude, just go sling pizzas somewhere else or get another menial job that you can b***h about to your friends.
I really feel insulted that you wasted my time over this nonsense.
Kevin
Houston,#10Consumer Comment
Tue, March 12, 2002
I can't believe I just wasted several minutes reading this. Obviously, your manager made mistakes in the way this was handled (in just a few areas) but you have nobody to blame for this except yourself.
1. Why stay there so long after getting small raises when other raises were promised? I'm sure you could find another job that paid minimum wage.
2. Why lie to the customer? We've all got to deal with unhappy customers at some point or another. I know that you were "threatened" or "accosted" at different times, but lying at the start of the situation (for a mistake that YOU made) didn't help. I can understand that your manager had a problem with this. If I was your manager, I would have fired you on the spot when you said "Better you than me". That is complete insubordination.
3. Why state the working conditions are bad when you are mostly to blame for everything that went wrong? Dude, just go sling pizzas somewhere else or get another menial job that you can b***h about to your friends.
I really feel insulted that you wasted my time over this nonsense.
Kevin
Houston,#11Consumer Comment
Tue, March 12, 2002
I can't believe I just wasted several minutes reading this. Obviously, your manager made mistakes in the way this was handled (in just a few areas) but you have nobody to blame for this except yourself.
1. Why stay there so long after getting small raises when other raises were promised? I'm sure you could find another job that paid minimum wage.
2. Why lie to the customer? We've all got to deal with unhappy customers at some point or another. I know that you were "threatened" or "accosted" at different times, but lying at the start of the situation (for a mistake that YOU made) didn't help. I can understand that your manager had a problem with this. If I was your manager, I would have fired you on the spot when you said "Better you than me". That is complete insubordination.
3. Why state the working conditions are bad when you are mostly to blame for everything that went wrong? Dude, just go sling pizzas somewhere else or get another menial job that you can b***h about to your friends.
I really feel insulted that you wasted my time over this nonsense.
Crystal
Arlington,#12UPDATE EX-employee responds
Tue, March 12, 2002
I worked at Pizza Hut part time several years ago for a little over a year as a driver and
#1. I have never heard of drivers doing dough. It was always done by a dough guy that came in at 5 am.
#2. I understand telling that customer you got the wrong pizza. Only thing I would have done differently, is call the store at the nearest phone and let them know the situation. Manager should not have argued w/ customer, just made a new order and sent it out. No Big Deal. As a female driver, I have been chased, followed, threatened, you name it. One night, there was a very large order 8-10 pizzas, that I had to deliver to a shady (pay by the hour) motel. There was no room number on the ticket, and the front desk didn't know who ordered it even when I asked them to look up the name. So I called it in, and the manager told me to sell them cheap if I could. So, there I was in prostitute alley, selling pizza for 5 bucks a piece, and I had almost every one sold in less than 5 minutes, when this HUGE ugly man (it was his order) comes around the corner and well...he was very angry with me! :(
I got out of there alive, but being a driver can be scary and lets face it, it's nothing to build a future on.
#3. I think it's awesome you left. It's about time and you should be glad this happened to get you out of such a crap job. It can only get better from here. Good luck in your search. By the way, your a good writer.
Dawn
Harrisburg,#13UPDATE Employee
Tue, March 05, 2002
I can't beleive what I read... I work for Pizza Hut in Harrisburg Pa and I love it! I'm just there thorugh my "college years" but I'll probably stay PT when I enter into the real carrer world. I've been there 3 years and I actually quit twice and my manager took me back again, and made me a shift manager. Sorry you had such an a*s for a manager!