Complaint Review: Planet DVD Store - planetdvdstore.com - Internet

----- Original Message -----

From: 

To: Kathy Connor

Sent: Sunday, September 13, 2009 12:58 PM

Subject: Re:

Kathy thank you for your help, the address is correct, please send the replacment CD's or just give us a refund.

----- Original Message -----

From: Kathy Connor

To:

Sent: Thursday, September 10, 2009 3:48 AM

Subject: Re:

Hi,

 

Thanks for your e-mail.

 

I have checked up on the status of your shipment, and can confirm that it has been shipped to you at:

  

Can you please confirm that this is the correct address for the shipment?

 

I will request for our overseas suppliers to submit a trace for the initial shipment sent to you, and we will also have a replacement shipment dispatched to you at once.

 

Please let me know regarding the above, and please accept our most sincere apologies for the delayed delivery.

 

Regards,

 

Kathy

Support Desk

PlanetDVD Store

----- Original Message -----

From:

To: Kathy Connor

Sent: Tuesday, September 08, 2009 10:04 AM

Subject: Re:

Kathy, it has been (6) six months that my wife and I have been waiting for our full collection CDs of Little House on the Prairie! Your last e-mail July 25^th 2009 and to receive then by August 11, 2009   REFUND OUR MONEY,  Or send CD's that work.

Thank you for your e-mail.

Please accept our most sincere apologies for the delay in shipping the replacement DVDs that you require to you.

Our alternate source in charge of producing and sending these replacement DVDs is severely backlogged due to the summer holidays, which explains this delay in shipping the replacement DVDs to you.

Please do kindly be assured, however, that we have already escalated your request and we will be shipping your DVDs to you at the very highest priority.

We expect to be able to ship your package to you within 10-12 working days time from now.

Should you have any further inquiries about the status of your order, please feel free to e-mail us at:

[email protected]

Best regards,

Kathy

Support Desk

Planet DVD Store

Little House on the Prairie is an American one-hour dramatic television program that aired on the NBC network from September 11, 1974, to March 21, 1983, bumping the long-running Adam-12 series to Tuesday nights. During the 1982-83 television season, with the departure of Michael Landon, the series was broadcast with the new title Little House: A New Beginning. A three-hour compilation special called The Little House Years was aired in 1979. (The series itself was preceded by a two-hour pilot movie that first aired on March 30, 1974).

Because your company can not provide Little House on the Prairie CDs that cant be used and you can not replace the ones that dont work, give us a refund!

----- Original Message -----

From: Kathy Connor

To:

Sent: Saturday, July 25, 2009 4:53 AM

Subject: Re:

Kathy, it has been (6) six months that my wife and I have been waiting for our full collection CDs of Little House on the Prairie! Your last e-mail July 25^th 2009 and to receive then by August 11, 2009

Thank you for your e-mail.

Please accept our most sincere apologies for the delay in shipping the replacement DVDs that you require to you.

Our alternate source in charge of producing and sending these replacement DVDs is severely backlogged due to the summer holidays, which explains this delay in shipping the replacement DVDs to you.

Please do kindly be assured, however, that we have already escalated your request and we will be shipping your DVDs to you at the very highest priority.

We expect to be able to ship your package to you within 10-12 working days time from now.

Should you have any further inquiries about the status of your order, please feel free to e-mail us at:

[email protected]

Best regards,

Kathy

Support Desk

Planet DVD Store

Little House on the Prairie is an American one-hour dramatic television program that aired on the NBC network from September 11, 1974, to March 21, 1983, bumping the long-running Adam-12 series to Tuesday nights. During the 1982-83 television season, with the departure of Michael Landon, the series was broadcast with the new title Little House: A New Beginning. A three-hour compilation special called The Little House Years was aired in 1979. (The series itself was preceded by a two-hour pilot movie that first aired on March 30, 1974).

Because your company can not provide Little House on the Prairie CDs that cant be used and you can not replace the ones that dont work, give us a refund!

Hello,

 

Thank you for your e-mail.

 

Please accept our most sincere apologies for the delay in shipping the replacement DVDs that you require to you.

 

Our alternate source in charge of producing and sending these replacement DVDs is severely backlogged due to the summer holidays, which explains this delay in shipping the replacement DVDs to you.

 

Please do kindly be assured, however, that we have already escalated your request and we will be shipping your DVDs to you at the very highest priority.

 

We expect to be able to ship your package to you within 10-12 working days time from now.

 

Should you have any further inquiries about the status of your order, please feel free to e-mail us at:

 

[email protected]

 

Best regards,

 

Kathy

Support Desk

PlanetDVD Store

----- Original Message -----

From:

To: Kathy Connor

Sent: Thursday, July 23, 2009 2:37 PM

Subject: Re:

You e-mailed us July 2, 2009 for our replacement DVDs of Little house on the Prairie?

YOUR REPLY:

Your replacement has been successfully processed and shipped to you.

Please allow approximately 8-12 working days for delivery.

We have been waiting for a long time now and are concerned about this matter! Please let us know what is happing to fix this matter?

----- Original Message -----

From: Kathy Connor

To:

Sent: Thursday, July 02, 2009 6:57 AM

Subject: Re:

Hi,

 

Thanks for your e-mail.

 

Your replacement has been successfully processed and shipped to you.

 

Please allow approximately 8-12 working days for delivery.

 

Please do let me know upon receipt, and thanks for your kind patience in the

meantime,

Best regards,

 

Kathy

Support Desk

PlanetDVD Store

 

----- Original Message -----

From:

To: Kathy Connor

Sent: Tuesday, June 30, 2009 12:45 PM

Subject: Re:

Who long will it be before we recive the replacenent DVD'S?  We have not received them yet.

----- Original Message -----

From: Kathy Connor

To:

Sent: Saturday, July 12, 2008 4:05 AM

Subject: Re: 137644

Hi,

 

thanks for your e-mail.

 

We will have your replacement DVD Collection prepared and shipped to you from our alternate source please let us know when you have received it in the mail.

 

We do appreciate your kind understanding and patience in the meantime, please always feel free to e-mail us if you have any inquiries about your purchase.

 

Best regards,

 

Kathy

Support Desk

PlanetDVD Store

----- Original Message -----

From:

To: Kathy Connor

Sent: Wednesday, June 10, 2009 1:24 AM

Subject: Re:

Kathy

We thank you for all your work you have done to clear this matter.

I will return the DVDs that I have of Little House on the Prairie, that plays and doesnt play! So you and your Company can find out what is wrong with the DVDs? Give us your return address so we can send them back.

----- Original Message -----

From: Kathy Connor

To: 

Sent: Monday, June 08, 2009 8:58 PM

Subject: Re:

Hi,

 

Thanks for your e-mail.

 

I have discussed your situation with my manager, and we will be able to ship you a replacement DVD Gift Box set from an alternate source - we are confident that this will rectify the issues that you have mentioned below.

 

We will also not require you to return the DVDs that you have already received, thus saving on shipping costs.

 

Please kindly confirm your desired shipping address, and we will have your replacement shipment sent to you at once.

 

Alternatively, if you wish to return your DVDs for a refund, we can arrange for this for you as well.

 

Please let us know what you think, thanks,

 

Kathy

Support Desk

PlanetDVD Store

----- Original Message -----

From:

To: Kathy Connor

Sent: Tuesday, June 09, 2009 5:01 AM

Subject: Re

The DVD players that we used are a Cyber Home HC-DVD 300 8 months old and a Curtis DVD 1035 about 4 years, they play better in our old DVD player, they will not play at all on our computer.

----- Original Message -----

From: Kathy Connor

To:

Sent: Thursday, June 04, 2009 3:10 AM

Subject: Re:

Hi,

 

Thanks for your e-mail and update.

 

We do apologize for any issues that you may be experiencing with your order please rest assured we will have it resolved for you ASAP.

 

Can you let me know what DVD player (region coded) you are using?

 

The disks are region free, and should work in most DVD players. How old are these DVD players you refer to?

 

These are code-free DVD disks, and while they run on any region coded DVD, these DVD players must be no older than about 4-5 year old (if not they cannot play coded DVDs).

 

Try running them on a computer DVD player (on a computer which is less than 2-3 years old), to see if that works? It would run without any problems.

 

If you have a Playstation 2 / Xbox console, for example that would play these disks 100% without any issues.

 

Please let me know, and rest assured I will have it rectified for you.

 

I look forward to hearing from you.

 

Best regards,

 

Kathy

Support Desk

PlanetDVD Store

----- Original Message -----

From:

To: Support Dept Planet dvd

Sent: Saturday, May 23, 2009 12:16 PM

Subject: Re

My husband and I received the Little House on the Prairie CDs. We were very happy until we tried to view Disc 1, it had still motion several times and wouldnt play, so we thought it was our new DVD player and tried it in our old DVD player and it was a little better, and then we looked at the back of the CD, it had scratches and finger prints on it, we tried Disc 2 in two different DVD players and it wouldnt even play, we looked at the back of it and it had a cracked edge. Disc 1, 2 and 4 through 13 all have many scratch problems. We have viewed to Disc 20 and Disc 20 also has problems but Disc 14 through 19 have no problems other then miner scratches, fingerprints and chipped edges.

Your internet website promised US THE FOLLOWING

Limited Edition DVD Box Set
Every Memorable Episode in One Huge Collection - Lowest Price Online Guaranteed

Little House on the Prairie is an American one-hour dramatic television program that aired on the NBC network from September 11, 1974, to March 21, 1983, bumping the long-running Adam-12 series to Tuesday nights. During the 1982-83 television season, with the departure of Michael Landon, the series was broadcast with the new title Little House: A New Beginning. A three-hour compilation special called The Little House Years was aired in 1979. (The series itself was preceded by a two-hour pilot movie that first aired on March 30, 1974).

----- Original Message -----

From: Support Dept Planet dvd

To:

Sent: Saturday, April 25, 2009 8:21 PM

Subject: