- Report: #1358826
Complaint Review: Platinum Millennium - Nationwide
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Author Confirmed
Why?
Platinum Millennium
Nationwide, USA
Phone:
866-752-9968
Web:
platinummillennium.com/callcenter
Categories:
Business Rating:
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Platinum Millennium Ty Cohen I was scammed out of $170 on recurring charges to my bank. It started back in June 2016 but I did not catch it until a week ago as I was going over my bank statement online. North Carolina
I have been scammed by Ty Cohen who runs a company called Platinum Millennium. When I called and asked for my money to be refunded the woman, Michelle, who always answers covers up for the scam and I've been given one excuse after another. When we researched the company we found that it was not affiliated with the Better Business Bureau, there are at least three different phone numbers associated with the company, and when asked for an address was given only a Post Office Box number. We checked out the location on Google maps and found that it was nothing more than a house. These people are rip-off artists and avoid giving any direct answers.
1 Updates & Rebuttals
Customer Support
Garner,North Carolina,
USA
We value our clients!
#2UPDATE Employee
Wed, March 08, 2017
Hi, BJ. I am so sorry that you were charged for a membership that you did not want. We do offer our customers a YES or NO trial to our membership when they order certain items from us. You have the option of saying NO if you do not wish to join our membership program. We are totally transparent about it on our web page, and you are not forced into joining. Our membership program is packed with content that a lot of authors and writers such as yourself find to be extremely beneficial to them. We do offer you a free, 14-day trial to read the content, watch the videos, consume the newsletters and listen to the insider interviews. As stated on our website and within the terms, if the trial is not cancelled after the free 14 day trial period, you are then charged for the membership, which you can still cancel at any time and receive a full refund. Again, this is not a membership that you are forced to take. IN fact, to be totally transparent on all of our order pages you will see a very visible: "No Thanks" option that will NOT put you into our membership, perhaps you overlooked it. Again, I am so sorry for this mistake and want to make things right with you in whatever way I can, including providing you with a full refund if you wish. I would like to try to make up for you not being satisfied and look forward to speaking with you and I hope you have a great day! Please reply here or reach out to us using any of the contacts means below; Please note that when leaving a voicemail or sending in an email or support ticket, depending on the day and time, it can take up to 72 hours to receive a reply from us. We are open from 9 am to 9 pm Eastern Time Monday – Friday, Email: [email protected], Toll-Free: 1-866-752-9968, Phone: 1-917-720-9874, By mail: Platinum Millenium, PO Box 644, Garner, North Carolina 27529, Kindest regards,
