- Report: #97899
Complaint Review: Platinum Warranty - Cleveland Ohio
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Platinum Warranty
200 Public Square, Suite 2900 Cleveland, 44114 Ohio, U.S.A.
Phone:
800-692-5397
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Platinum Warranty Failed to Reimburse warranty approved workmanship Cleveland Ohio
A claim was made on May 2004 with Platinum Warranty for the amount of $2000.00, plus rental fee. This is my first claim with this company since I purchased the warranty in March 2003. My tahoe which was 3 years old required a new transmission. All work was approved, but little did I know they only pay with check so the dealership would not return my vehicle to me. I also found out that it takes 30-40 'business' days to receive a check from them. Now "who" is going to hold a vehicle for that amount of time to await payment. So, I paid the fees.
40 days later, here I am, no reimbursement. I can see 'why' the dealership wouldn't want to give a vehicle back without payment simply because they WOULDN'T RECEIVE IT!! For those of you who have experienced this I suggest you to file a complaint with the Attorney Generals Office of Ohio because there are others like us who have experienced this problem and this company needs to be addressed by everyone. This company is a rip-off!!!
Molly
Houston, Texas
U.S.A.
40 days later, here I am, no reimbursement. I can see 'why' the dealership wouldn't want to give a vehicle back without payment simply because they WOULDN'T RECEIVE IT!! For those of you who have experienced this I suggest you to file a complaint with the Attorney Generals Office of Ohio because there are others like us who have experienced this problem and this company needs to be addressed by everyone. This company is a rip-off!!!
Molly
Houston, Texas
U.S.A.
1 Updates & Rebuttals
Nancy
Woodstock,Georgia,
U.S.A.
Good Luck in getting reimbursed
#2Consumer Comment
Mon, August 02, 2004
I too have had a similar probem with this company. I had new ball bearings put on my 1998 Dodge Durango and it was approved to be paid by Platinum Warranty and when I went to pick my car up I was told by Dodge I had to pay for the reparis or I could not have my car back. The approval fax from Platinum Warranty states that that is a binding contract and proof of pending payment. The Dodge delaership HAD to release my car to me even if it was unwillingly. It took over 1 hour and a call to the sherrifs office but I got my car back and did not have to pay. Of course this was Feb 2004 and as of today August 2nd, 2004 the payment to Dodge from Platinum Warranty is still pending payment but has been approved for payment by check. I have called over a dozen times on this claim only to be told that it is pending or the economy was bad and we are behind on processing claims. Today I finally had enough and called the CEO of the company only to leave a voice mail. I know I will never receive a call back and well will give it one more week and then it is off to file a complaint to the BBB, Attorney Generals office in Ohio and also to look for a private lawyer possibly.
