- Report: #1386442
Complaint Review: playstation - Foster City California
Reported By:
killerdragon1988 -
richmond hill, Georgia, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
playstation
919 E. Hillsdale Blvd Foster City, 94490 California, USA
Web:
playstation.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
playstation be careful Foster City California
Well i was going to order a 14 day trial through playstation and come to find out i cant cause supposedly someone had already ordered it on my system.
One: i didn't have any knowledge of the purchase.
Two: it didn't show up on my purchase history
that same day it supposedly was on my system i was going to order a game. I didn't get prompted that there was playstation plus whatsoever so that game i wanted i could have gotten for free. Also there were several other purchases that i had no knowledge of. My kids didn't have access to the system at those times because the game system was in my bedroom only i was able to access it.
So that's go back today. my destiny beta needed playstation plus to access some of the stuff in the game. When i was on the phone the employee anthony was condesending and was arguing the fact that there was a serial number on the bottom of my playstation. As i tried to explain to him that it was a slim and had limited information on it he told me to check the battery part but there wasn't any information on it but the mod number. i turned my game system four different ways and there was nothing there. Then he kept interrupting me which prompted me to ask for supervisor. which took them about 15 minutes to transfer.
The supervisor was nice but being me i was being sort of a A@#hole cause at that point i was already mad. They looked at my system record and said the same thing several purchases which i had no knowledge of or was informed of them. They said there was no way to erase the trial that was supposedly purchased. and i couldnt get the trial. They even tried to blame it on my five year and i can say he hasnt touch that system since the whole minecraft incident. So be wary everyone if you are going to go with playstation keep a close eye on your account and a close eye on that card me on the other hand i have been a playstation customer since i was 5 and have lost faith in their system, security, and probably going to stick with xbox from now on. at least they are reasonable and actually understand people. Pretty sad i wasted a good hour on the phone and all they said there was nothing they could do instead of dragging me around and try to tell me or figure out who purchase what or accuse a five year old all because he mad a mistake a while ago
