- Report: #1177836
Complaint Review: PNC Bank - Indianapolis Indiana
Reported By:
Unhappy customer -
Indianapolis, Indiana,
Submitted:
Updated:
-
Author Not Confirmed
Why?
PNC Bank
5520 Georgetown Rd. Indianapolis, Indiana, USA
Web:
www.pnc.com
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PNC Bank PNC Sign-up bonus....good luck getting it!!! Indianapolis Indiana
PNC will do anything to keep from paying out their sign-up bonuses. Also, their employees give out incorrect and/or incomplete information. I set my account up with Elka Jones at the 56th St branch in Indianapolis. She told me that I would quality for a $200 bonus if I direct deposit at least $2000 per month. No problem. Got my direct deposit all set up and everything was good. Almost three months later, I still hadn't received my bonus payout. So I emailed Elka Jones. I had to email her twice during the course of a week to get a response, which was "I'll look into it". She never got back with me! I did a secure message through the PNC site. Got a response back from a customer service person named Deb Batten, saying it can take up to 10 days for them to resolve the issue. That was the last I heard from Deb. Never got back with me! I sent another secure message. Yvonne Tubbs responded this time, stating that I did not have the qualifying online bill payment. What the hell was she talking about???? When I opened my account, Elka Jones clearly failed to mention this. I informed Yvonne about the fact that this was never mentioned. I was told by Elka that I would get $200 for signing up and having $2000 in direct deposits within 60 days. Period. That's a verbal contract entered into with a representative of PNC. Anyways. Yvonne was no help and I was told that the only person who can make an "exception" is the branch manager, Nikki Olin. I spoke with Nikki, who told me there's no such thing as a $200 bonus. The most they offer is $150. Way to not know your promotions, Ms. Manager! She was friendly though, but told me that she had to speak with Elka Jones directly and would contact me the next day. She kept her promise, but told me that Elka stated that she did tell me about online billpay. Of course she said that...cover her own a**! So Nikki would not "make an exception", however she did escalate this for me. I was contacted by Lauren Robinson in Executive Client Relations. She spoke with those involved and then offered to "meet me halfway" and deposited $100 into my account.
So...it took multiple weeks to find out where my bonus payout was, I had to deal with way too many people, both branch and corporate personnel, and still got only half of what was promised to me. I will be closing my account today. But I will gladly take the time and tell this story to anyone who'll listen. Do not bank with PNC. Elka Jones - you owe me $100!!!!
