Hollie
Swanton,#2Author of original report
Tue, January 15, 2008
Well, our T.V. was returned to the company on Jan 4th. We called them and asked when we would recieve our refund check, we were told on that call that we would recieve it within 15 days of when they recieved the tv, well that didn't sound right to me, I would have figured within 30 days of when they recieved it so I called right back to get a different person and asked again, This time I was told within 30 days of when our last ticket was made which was Dec 12th, 2007. Again I thought that sounds too quick but ok we will wait and see what happens and if 30 days pass well then we will have no choice but to file suit, I will not be taken by this company. To my surprise this past Saturday on the 12th of January there was a check in our mail box from Polaroid! I was shocked but I am very happy to know it is over with I can now go and buy a tv who's company does stand behind their product as well as the place who sold it, I will never again shop at a huge electronics store when I am in need of a new big screen tv, they are as bad as the company who made the product by not standing behind what they are selling. I'm happy at our outcome finally, however I do feel as if it was excessive in the amount of time it took to resolve, there was no need for us to have been going through this since October of 2007.
Hollie
Swanton,#3Author of original report
Tue, January 15, 2008
Well, our T.V. was returned to the company on Jan 4th. We called them and asked when we would recieve our refund check, we were told on that call that we would recieve it within 15 days of when they recieved the tv, well that didn't sound right to me, I would have figured within 30 days of when they recieved it so I called right back to get a different person and asked again, This time I was told within 30 days of when our last ticket was made which was Dec 12th, 2007. Again I thought that sounds too quick but ok we will wait and see what happens and if 30 days pass well then we will have no choice but to file suit, I will not be taken by this company. To my surprise this past Saturday on the 12th of January there was a check in our mail box from Polaroid! I was shocked but I am very happy to know it is over with I can now go and buy a tv who's company does stand behind their product as well as the place who sold it, I will never again shop at a huge electronics store when I am in need of a new big screen tv, they are as bad as the company who made the product by not standing behind what they are selling. I'm happy at our outcome finally, however I do feel as if it was excessive in the amount of time it took to resolve, there was no need for us to have been going through this since October of 2007.
Hollie
Swanton,#4Author of original report
Tue, January 15, 2008
Well, our T.V. was returned to the company on Jan 4th. We called them and asked when we would recieve our refund check, we were told on that call that we would recieve it within 15 days of when they recieved the tv, well that didn't sound right to me, I would have figured within 30 days of when they recieved it so I called right back to get a different person and asked again, This time I was told within 30 days of when our last ticket was made which was Dec 12th, 2007. Again I thought that sounds too quick but ok we will wait and see what happens and if 30 days pass well then we will have no choice but to file suit, I will not be taken by this company. To my surprise this past Saturday on the 12th of January there was a check in our mail box from Polaroid! I was shocked but I am very happy to know it is over with I can now go and buy a tv who's company does stand behind their product as well as the place who sold it, I will never again shop at a huge electronics store when I am in need of a new big screen tv, they are as bad as the company who made the product by not standing behind what they are selling. I'm happy at our outcome finally, however I do feel as if it was excessive in the amount of time it took to resolve, there was no need for us to have been going through this since October of 2007.