Complaint Review: Policy 5 - Salt Lake City Utah

I was contacted by a man named Jared at Policy 5 in early May regarding the Lead Services his company provided.  At the end of May, I had spoken with Jared several times and decided to take a chance on a new lead source.  I was promised 5 free leads in addition to the 25 I purchased for $400.00.  I was told by Jared there was no monthly commitment or long term contract involved and if I was dissatisfied, I could cancel at any time and receive a refund for the unused funds.  My lead service was to begin on June 1, 2012 and Jared warned it could take 3-5 business days to get entered in the system, but to expect leads around the 5th of June. 

On June 1st, I had a charge of $433.00 come through my account and called to address the matter immediately.  I was told by Jared the additional charge was sales tax. I have never been charged tax on a lead service before and questioned this.  I was not happy this fact was not disclosed to me before the charge went through, but I let it go.  On June 5th, I received an email from the owner of the company stating he needed me to sign an acknowledgement form that stated how many leads I would be given and how the leads were to be provided. 

I was also unaware I had to sign this agreement.  I was told there was no contract.  This is all happening AFTER they charged my account.  I went through the contract and everything seemed to be in order, so I sent it back and anticipated receiving leads that day.  June 15th came and I still had not received any leads.  I contacted Jared and asked where my leads were and he promised they would be sent that day, at latest the 16th of June.  On the 17th of June, I was very irritated and emailed [email protected] (as the contract requested me to do) and asked for a full refund. 

I was immediately contacted by Temen (TJ) Williams (The owner of the company) regarding my cancellation.  He said it was my fault I had not received my leads, that my email provider must be blocking their emails.  I never requested to receive leads via email, I signed up for Client Space, a service Policy 5 provided to receive leads.  TJ went on to say he was sending leads immediately and I should receive leads by that afternoon.  (He later called to say he was having technical difficulties and I would receive leads the next day) 

For the next couple days I received several leads that were completely bogus.  Every person/lead I received had no clue why I was calling, wrong phone number and addresses, didnt have names attached to them or they were in cities that were hours away from me.  The leads were supposed to be Zip Code, Age and Claim # specific, so I could target clientele in my area.  Every time I would call to ask why the lead was not complete or completely fake, TJ would get on the phone and act inappropriate, using profanity and becoming enraged when I said something he didnt like.   

Everything this company had promised was a lie to this point.  I sent another email requesting cancellation of my account and a refund. (I had not even received enough leads to get through the free leads promised)  Again, TJ contacted me immediately and sent a barrage of emails and phone calls stating he was going to sue me for breach of contract and I would NEVER see a dime of my money back (Along with profanity and enraged behavior).  I was completely taken aback.  I received nothing from this company except for a few bogus leads, an earful from the owner and wasted time and energy. However, they walked away with $433.00 and there seems to be no recourse for me.

Through the course of these events, I have come across information that I want to share.  The address they provided in SLC, Utah is non-existent.  Temen Williams is located in Van Nuys, California.  Please do not fall prey to this company.  You will NOT get the services promised, you WILL be treated inappropriately and you will NOT get your money backThis Guy is a professional Con Man.