- Report: #349641
Complaint Review: Portfolio Recovery - Virgina Beach Virginia
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Portfolio Recovery
287 Independence Virgina Beach, 23462 Virginia, U.S.A.
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Portfolio Recovery Won't send a release Virgina Beach Virginia
OK Now I am really upset. I had an account with Portfolio Recovery, and it was legit. I am trying to buy a new house, and had to clean this mess up. A divorce does that I guess, anyhow I called them (notice they did not call or mail me anything) I told the person that I wanted to pay an outstanding account. I used a MasterCard, (might as well get some frequent flier miles) paid them like 45 bucks to use the card (more points). It goes through no problem, and I ask them to fax a letter to my mortgage company. Now they say they can't do that, and I will get a letter after 21 days. I spoke to my bank and they are shocked at this, however I spoke to Yvonne Murray a supervisor who was not only rude, but very unprofessional. She offered to send my bank a settlement arrangement letter ( uhhh, I paid it, there is no arrangement). Now I understand that life as a bill collector has got to be hard, but please, when a client (customer) has satisfied their obligations, help them out.
If any one of those supervisors ever loose their job, and get behind, I hope a company as 'pleasant' as Portfolio Recovery contacts them, and helps them out...
Paramedic268
Phelps, New York
U.S.A.
If any one of those supervisors ever loose their job, and get behind, I hope a company as 'pleasant' as Portfolio Recovery contacts them, and helps them out...
Paramedic268
Phelps, New York
U.S.A.
1 Updates & Rebuttals
Paramedic268
Phelps,New York,
U.S.A.
Portfolio Recovery, Virginia Beach Virginia
#2Author of original report
Tue, October 28, 2008
Well it has been almost 5 months and I am still waiting for a letter of satisfaction that would come 21 Days after payment of a debt. Does anyone have any idea how to get this letter? Oh I did get into the house with no problems, however I want to file the letter away with the old debt to be able to show that it is PAID IN FULL. Thanks Paramedic268, Stanley New York
