MAREK
HOUSTON,#2Consumer Comment
Thu, September 20, 2012
I was in a car accident 6 weeks ago, and my truck was towed to Post Oak Collision, and I still do NOT have my truck. I have a 2006 Dodge 2500 with barely a 100,000 miles on it. I've NEVER had any engine problem with my truck. I rear-ended another truck and was towed to this location. I signed what was EXPLAINED to me as a tow receipt. This was on a Friday afternoon; the adjuster came out the following Tuesday and looked at the vehicle and gave his update on it. The next Friday was the day my husband and I went to sign the authorization for them to start the work on it. They told us it would take 3 weeks. At the end of my 35 days for my insurance to pay for my rental, I stayed on them saying my rental was almost up; and how much longer would it take. They told me it would a Friday (4weeks later), it wasn't ready. Then it was supposed to be ready on the following Monday, Tuesday, Wednesday... I FINALLY get a phone call, saying that my truck was NOT ready and had to be towed to Northwest Dodge. Friday I go up to Northwest Dodge after I received a phone from Post Oak Collision telling me that my fuel system is going to have to be repaired. I went up to Northwest Dodge and they showed me the fuel that was taken out of my tank. It had algae in it from not running. They also pointed that after my truck had been painted someone at Post Oak had added fuel. Post Oak Collision said they were going to FILE the repairs on MY insurance, because it is MY fault that fuel system is ruined! I was also told that my truck is old and worn out. My adjuster came out and took a look at everything and spoke to Northwest Dodge, and it was determined that my truck needs more repairs due to it sitting at Post Oak Collision for MORE than a month! It was also pointed out the work that was done was by far the WORST job ever. Post Oak Collision's excuse, they weren't finished. They had my truck for OVER a month and they were NOT finished. Now they are refusing to pay for the damage, and they are refusing to give me their garage keeper's policy information, so I can make the claim on their insurance; which is illegal. Yousef (the owner), told me he would pay $500.00 to the repairs at Northwest Dodge, when as of now we are sitting at 1650.00, not too mention that they haven't figured out which of the injector's are going to need replacing. Those are $1700.00 a piece; I have 6 of them in my truck... I had to get a lawyer and I am going to sue them. My insurance agency is now looking into the repairs that were supposedly done to my truck, because they think they are trying to do insurance fraud. They were paid about $6000.00 to fix my truck, and they ruined my truck! Do NOT ever use this company! The owner is an idiot, they are LIARS!! They do NOT know what they are doing. I think they are involved in insurance fraud! I will keep everyone updated on how court goes!
wreckermanagerpostoakcollision
Houston,#3UPDATE Employee
Mon, August 08, 2011
While we at Post Oak Collision Center, Inc. work diligently
to repair customer's collision repairs in a timely manner and to the
satisfaction of the customer, some customer's just do not understand that we
have to wait for their insurance company adjuster to come out and adjust the
damage to their vehicle. We do not control the insurance companies and have no
control over the time frame that they use. Furthermore, an adjuster may come
out and write an estimate and give us authorization to start repairs and when
the repairs start, we see "hidden damage" and have to wait for the
adjuster to come out again and authorize what is called a
"supplement" for the repairs to their vehicle. We have been in
business for over 20 years and we didn't make it this far by performing the way
that this customer is claiming they were treated. This claim has no merit, as
it was posted "anonymously" and I would personally be happy to oblige
this person in a serious conversation about what really happened with their
vehicle, if in fact their vehicle was ever even repaired at Post Oak Collision
Center. I assure anyone that reads this, our business is primarily returning
customer's or customer referrals, and that comes from providing quality service
to the best of our ability and providing a written lifetime warranty. I hope
this sheds some light on the situation.