Complaint Review: prado electronic cigarette - Tempe Arizona

The following emails are between the Prado company and I. I have taken my email address off for my protection. This is how Prado rips people off!  Read from last email to the first.

I have put the RMA # on the box and it is on its way to the Post Office to be shipped back to you OVERNIGHT! With return reciept requested. As far as the 10 day free trial date being "well beyond the expiration date" you are very wrong! I ordered 19 March 2010, You shipped 4 days later on, the 22nd of March 2010, my mom recieved it on 26 March 2010 and I sent you an email indicating my intent to return and requesting a return shipment authorization! Well before the 10 day free trial no matter how you add it up! Plus when you recieve the OVERNIGHT package with return reciept requested, It will also be within the 14 day return policy you have. I want my 149.90 put back into my account as soon as you recieve you peice of crap electronic cigarette! Stop ripping people off! I also have found much information on your company on various consumer sites, I have also filed a complaint with the Arizona's Attorney Generals office and the Arizona BBB's. I have made copies of all correspondence of these matters between Prado' and I, the AGO and the BBB. If I need to, I will hire an attorny. Good day!    Janet Wyatt

--- On Mon, 3/29/10, Customer Service <[email protected]> wrote:

From: Customer Service <[email protected]>
Subject: Re: Malfunctioning product
To: "JJ Christian"
Date: Monday, March 29, 2010, 10:42 AM

Hello!

 

Your RMA# 30558-548

We have received your request to cancel your subscription and have cancelled all future shipments of the Cartridge Refill Value Plan.  The trial period for the starter kit is well beyond the expiration date. 

If you would like to order cartridges our products in the future please log onto www.SmokeFreely.com .  Thank you for your patronage and as a sign of our appreciation we would like to offer you this 20% discount code.  Just enter C20C and you will receive 20% all future orders!!

Thanks Again For Your Business,

Customer Care
1.800.558.9643

On Mon, Mar 29, 2010 at 9:34 AM, JJ Christian  wrote:

I DONT WANT A REPLACEMENT! i TOLD YOU YESTERDAY THAT i AM GOING TO SEND THE PRODUCT BACK! I notifided your company yesterday by email that I am going to send it back, you were not opened and could not be reached by phone! In my email I told you that Your choice is to send a shipping authorization so I can send you the product back! That was day 9. I have contacted the Attorny Generals office in Arizona, and the Better buiness buisness burea. Your product was not shipped until the 22nd of March, I have until the 1st of March to notify you of my intent to return the product. If you consider the day that the order was made on the 19th, you did not ship the product until the 22nd and therefore my 10 days were not up from the time I notified you of my intent to return your product. Give me an RMA number so you can get your piece of crap back! Janet Wyatt --- On Mon, 3/29/10, Customer Service <http://us.mc596.mail.yahoo.com/mc/[email protected]> wrote: From: Customer Service <http://us.mc596.mail.yahoo.com/mc/[email protected]> Subject: Re: Malfunctioning product To: "JJ Christian" Date: Monday, March 29, 2010, 8:58 AM Hello,   Your replacement part has been sent out to you today 3/26/2010.   Most people choose the Prado Electronic Cigarette to help reduce second hand smoke for their kids and loved ones, to save lots of money in the short term, to experience the ease of having cartridges of their choice delivered to their doorstep every month and to make a switch to a Superior Smoking Alternative.   When you signed up for this offer you enrolled in a trial offer as disclosed in the terms and conditions which you agreed to.  These terms and conditions were clearly outlined next to the submit button.  By submitting your order you agreed to the terms and conditions which were clearly stated adjacent to the submit button per all industry guidelines and standards. Your trial period has expired and your starter kit cannot be returned.  Please do not attempt to return the starter kit as it will not be accepted.  Your 10 day trial period includes transit time although the trial period is extended up to 14 days if you at least call into customer service during the trial period and request that it be extended.  Per the terms and conditions an RMA number was to be obtained by calling customer service and then attached to the starter kit and returned no later than 14 days from your purchase date.  The time period to do this has expired.  If you would like to cancel all future orders please respond to this email and we will be happy to cancel your subscriptions.  If you have already requested that your monthly subscription be cancelled please allow three days to cancel your monthly Cartridge Refill Value Plan.  If you choose to stay enrolled we would like to extend a 20% discount to you.  Just think of all the money you will be saving compared to smoking traditional tobacco, you will be able to get your nicotine fix anywhere and anytime you please.  Please just choose the flavor you would like (menthol or tobacco) and respond to this email. Most consumers switch to the Prado Electronic Cigarette in order to save $1000s of dollars a year, decrease the intake of harmful chemicals and toxins, smoke where they please and prevent second hand smoke for their kids and loved ones.  When you stay enrolled in the program your refill cartridges are delivered to your front doorstep every 30 days so that you can make the switch to the Superior Smoking Alternative! Thanks for your patronage.  Youve made the smart choice, its going to change your life!!! Customer Care 1.800.558.9643 On Mon, Mar 29, 2010 at 6:16 AM, JJ Christian  wrote: What the hell do you think you are doing charging my account 149.00!!!!!!! you remove that charge immediately! I am calling the Better buisness bureu and the General attornies office, my bank and my congressman! Janet Wyatt --- On Sun, 3/28/10, Customer Service <http://us.mc596.mail.yahoo.com/mc/[email protected]> wrote: From: Customer Service <http://us.mc596.mail.yahoo.com/mc/[email protected]> Subject: Re: Malfunctioning product To: "JJ Christian" Date: Sunday, March 28, 2010, 12:20 PM Hello! We are happy to send you a free replacement part as long as you are enrolled in the Cartridge Refill Value Plan.  This item will be sent out asap and you will receive it in 2-3 business days. Please respond back with the address you like the kit sent to. We do require that you send in the damaged component within 7-10 days in order to avoid being charged for the replacement part that was sent out. Please Return To: Prado Lifetime Warranty 405 W. Fairmont Drive Tempe AZ 85282 Please include your order number, Name, Address and last four digits of the credit card that was used to purchase this trial. Thanks for your business and please log onto www.SmokeFreely.com for additional accessories. Customer Care 1.800.558.9643 On Sun, Mar 28, 2010 at 9:09 AM, JJ Christian  wrote: Hi, Sir   Order # swf12623.  I purchased the electronic cigarette for my mom and it is not working correctly. The light stays on all the time without puffing on it. We did a full charge and it took 8 hours. We then unplugged it and put the cartrage in it. My mom puffed and puffed and nothing happened. Just as the battery died she got a bolus of whatever is in the cartrage. After she got done choking, we tried everything in the book for troubleshooting and nothing worked. (Your booklet has allot of mispelled words and gramatical errors). Please send a replacement or contact me. Thank you, Janet wyatt P.S. If you want to know why a Christian would be getting a product like this, its because cigarettes are killing my mother, and I wanted so much to save her life. Instead I got ripped off!

 

 

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280