- Report: #910347
Complaint Review: Premier Care in Bathing - South Daytona Florida
Reported By:
Dwane -
Durant, Mississippi, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Premier Care in Bathing
2330 South Nova Rd. South Daytona, Florida, United States of America
Phone:
1-877-300-4385
Web:
Categories:
Business Rating:
(0)
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Premier Care in Bathing Theft of $4,214 from 80 year old woman suffering from a stroke South Daytona, Florida
My 80 year mother, who suffers from a stroke and has trouble communicating, initially signed a contract to have Premier Care in Bathing install a bathtub and toilet. They initially offered to finance the purchase of $12,000 plus for the total charge. They then told her she did not qualify. They then pressured her to provide $4,214 and then pay the rest at a later time.
When she recieved a call sometime later, she decided that she did not want to continue and buy the items. She requested her down payment back and was told over the phone that the order would be canceled and her check refunded.
About a week later she received another call stating the tub would be delivered in a few days. Again she stated that she had canceled the purchased and wanted her deposit back. They stated that this would be fine.
Several days later she received a call from a Brandon Harris (1-877-300-4385 ext. 4518) that she would have to forfeit the down payment as per the contract she signed which stated that any cancellation had to be made via registered mail within 3 days of signing or the deposit would be forfeited.
Mr. Brandon Harris, in a soft spoken, rather robotic chant, continued to stress that the money was now legally in Premier Care in Bathing's possession and the only thing left for her to do would be to finance the rest of the purchase, i.e., commit yet another $8,000 plus or just walk away and let them keep the $4,214 she had already payed out.
Even though she had attempted to canceled the order, they kept stringing it out by pretending they did not get notified, and finally after they were sure they were in some legal safe water, they announced she had forfeited her down payment.
When she recieved a call sometime later, she decided that she did not want to continue and buy the items. She requested her down payment back and was told over the phone that the order would be canceled and her check refunded.
About a week later she received another call stating the tub would be delivered in a few days. Again she stated that she had canceled the purchased and wanted her deposit back. They stated that this would be fine.
Several days later she received a call from a Brandon Harris (1-877-300-4385 ext. 4518) that she would have to forfeit the down payment as per the contract she signed which stated that any cancellation had to be made via registered mail within 3 days of signing or the deposit would be forfeited.
Mr. Brandon Harris, in a soft spoken, rather robotic chant, continued to stress that the money was now legally in Premier Care in Bathing's possession and the only thing left for her to do would be to finance the rest of the purchase, i.e., commit yet another $8,000 plus or just walk away and let them keep the $4,214 she had already payed out.
Even though she had attempted to canceled the order, they kept stringing it out by pretending they did not get notified, and finally after they were sure they were in some legal safe water, they announced she had forfeited her down payment.
1 Updates & Rebuttals
Melissa Allman
South Daytona,Florida,
Premier Response
#2UPDATE Employee
Tue, September 10, 2013
I am writing in response to the posting by a customer's daughter, Premier denies the allegation in the posting and responds as follows:
Premier responds to customer's requests for information regarding our products. Upon receipt of the information, a sales consultation is set to ascertain the product best suited for our customer's needs. During the scheduling of the appointment, the customer is asked if anyone helps them make decisions and if so could they please be present during the consultation. This is done to protect our customers who for the most part are elderly and/or disabled and who otherwise may not be able to make decisions on their own.
Customers that execute a contract with Premier have three business days in which to cancel their contract and to receive a full refund. Deposits that are forfeited can be used as a credity by the customer or a family member toward future purchases.
Premier offers financing to customers through a third party lending company and approvals are based on the customers credit worthiness. Premier has no control with regard to credit approvals.
Premier is willing and able to assist this customer with her bathing needs should she decide to move forward.
