People had to stand in the hot sun for 45 minutes or more waiting for a shuttle to take them to port. Two small vans were all they had to take hundreds of people, and also to pick up returning passengers.
Returning was worse. For the hundred or so waiting passengers we only saw 3 small vans arrive in 3 hours. Of course it was a mad rush each time. Some of those waiting were lucky enough to get a taxi at their own expense. Finally 6 of us decided to walk back to the lot in the hot sun. We got lost, and ended up walking over a mile. I finally got back to the terminal to pick up my husband, who was in a wheelchair, about 4 hours after we arrived at the terminal.