- Report: #643711
Complaint Review: Prep Logic - tampa Florida
Reported By:
Disgruntled in NY -
, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Prep Logic
1300 North Westshore Blvd, Suite 125 tampa, 33607-4626 Florida, United States of America
Phone:
800-418--6789
Web:
www.preplogic.com
Categories:
Business Rating:
(0)
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Prep Logic 30 Day Trial Period Refund Request Denied - Inconsistent Customer Support & Sales Representation tampa, Florida
Purchased 30 day trial period - attempted to cancel. Was told that I was one day past the deadline date for requesting any additional charges. Created a calender event for the trial period and wrote down the information as provided to me by the sales representative.
Was told that I was mis-informed about the terms which were included in the confirmation email. Indicated that what was discussed on the phone and what was sent to me was inconsistent. I indicated to customer support that the telephone conversation was recorded - asked them to provide recording to prove me wrong. Company has not supplied recording to date. Called the representative back directly and asked him if the conversation was recorded or not - he confirmed that all of his calls are recorded. He then transferred me to the customer support desk i.e., the person who told me in their support ticket system that calls are not recorded. Very surprising to have inconsistent information within a small business.
Please be advised that this company is NOT an accredited business with the Florida BBB where they have over 120 complaints lodged against them.
I have now sent two emails with a print out of the support ticket to Mr. Mark Norris - Director of Operations to try to get a resolution of having a credit issued to my credit card but have not received a response as of this writing. All of my emails were sent with a read-receipt but so far, none have been generated from Prep Logic. I was looking to address this issue directly with Prep Logic directly and to avoid dealing with this issue in a public forum - however, all I get are canned responses about "Good luck with your IT training" etc. and it seems the CSR's don't really read what is being written in their ticket support system.
Apparently, Prep Logic cares little of client good will, etc. for a one day discrepancy between their sales rep and myself.
Was told that I was mis-informed about the terms which were included in the confirmation email. Indicated that what was discussed on the phone and what was sent to me was inconsistent. I indicated to customer support that the telephone conversation was recorded - asked them to provide recording to prove me wrong. Company has not supplied recording to date. Called the representative back directly and asked him if the conversation was recorded or not - he confirmed that all of his calls are recorded. He then transferred me to the customer support desk i.e., the person who told me in their support ticket system that calls are not recorded. Very surprising to have inconsistent information within a small business.
Please be advised that this company is NOT an accredited business with the Florida BBB where they have over 120 complaints lodged against them.
I have now sent two emails with a print out of the support ticket to Mr. Mark Norris - Director of Operations to try to get a resolution of having a credit issued to my credit card but have not received a response as of this writing. All of my emails were sent with a read-receipt but so far, none have been generated from Prep Logic. I was looking to address this issue directly with Prep Logic directly and to avoid dealing with this issue in a public forum - however, all I get are canned responses about "Good luck with your IT training" etc. and it seems the CSR's don't really read what is being written in their ticket support system.
Apparently, Prep Logic cares little of client good will, etc. for a one day discrepancy between their sales rep and myself.
