Complaint Review: Prescription dieting - Internet

After a lot of research I was actually able to obtain a phone number for this company by contacting one of the site affiliates. The phone number (866-978-0655) is a joke it is only open 9am - 5pm CTM (after the site touts 24 hour customer service) it is almost always busy and if it isn't most of the time they just hang up on you. After setting my phone on redial for about 2 hours I was actually able to get someone on the phone who barely spoke english. When I made my first call on 08/01/04 I was assured by customer service that I would actually be receiving my product within the next 5 days. The customer service representative advised me that my package had been held by customs and was now released and on its way to me. 6 days later my product was still not recieved. I didn't have time to put my phone on redial for 2 hours so I emailed the company (also an address I received from a site affiliate) at [email protected]. The next day I recieved an email confirming my order cancellation and then a second email advising me I would receive a full refund on my credit card within 8 days. After 10 days when I hadn't received my refund I attempted to phone the company again once I finally reached a customer service rep they advised me that I had to wait a full 8 business days to see my refund and it should be in my account the next day. What a wonder it is a week after that phone call and still no refund, 2 weeks no since the email confirming my cancellation and refund. Please also note in my initial email I requested a shipping tracking number - I have asked via email and also over the phone for this information and it has always been refused. This leads me to believe that the items were never shipped in the first place. From: [email protected] Date: August 7, 2004 10:07:31 AM PDT Dear ****, this is to confirm that we have cancelled the following order: Please contact our costumer service. **** 50mg (Generic **** 50mg) 50mg (30 pills) Kind regards, Customer Service http://PrescriptionDieting.com Order #*** [email protected] Subject: Re: order **** from prescriptiondieting.com Date: August 7, 2004 10:08:54 AM PDT Reply-To: [email protected] Dear Jennifer, We really want to apologize for all the inconveniences caused. We want to let you know that the delay on your package is due to a detainment made on some of our packages by the US Customs Department which is running a routine check on our products, since our company operates strictly by the law, we have to comply with the existing US policies of controlling everything incoming and outgoing within and outside the US. We are very sorry about this and as you may understand is nobody's fault, this is the law and we all have to comply. Now regarding your order we will be processing a full refund on your credit card, this will take approximately 8 days to show up in your bank statement. Don't hesitate to contact us for further questions from 9am to 5pm CTM at: 1-866-978-0655 or email us at: [email protected] We appreciate your time. PrescriptionDieting.com (emails in reponse to this email sent Aug 6, 2004) I have still not received my prescription after close to 3 months. I have still not received a shipping confirmation number or a valid explanation for why my product has not been received. I am demanding the following information: 1. A shipping tracking # 2. A valid explanation for why my prescription has still not arrived. 3. Either a full refund or my product within the next 10 days. Please contact me via email or phone at ********. If I do not receive a response within the next 3 days I will take legal action against your company. Thank you ****