- Report: #1450490
Complaint Review: Prescription Hope - Westerville Kentucky
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Author Confirmed
Why?
Prescription Hope
P.O.Box 2700 Westerville, 43086 Kentucky, United States
Phone:
1-877-296-HOPE (4673)
Web:
N/A
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Prescription Hope Took My Money and Did Not Provide A Service As Promised Westerville Kentucky
I am a no income person. I have Medicaid and nothing was described to me that the manufacturer would need certain Medicaid paperwork for 5 and a half months (after paying 4 months at $50 dollars with a 4 to 6 week period of no pay). When I called the manufacturer and my doctor's office both said it was different paperwork needed and they didn't understand what p
Prescription Hope was talking about. So I facilitated the transaction from there and the whole time Prescription Hope kept taking my money as though to provide a "service" but no prescription. "We're sorry you are closing your account, but the miscommunication with the manufacturer is not our fault" was my response. I paid them $200 for work I could have done myself, and now without refund. They did not provide a service. Medicaid doesn't cover my myrbetriq unless you try 3 other meds first, which I did and then my doctor's office said they would provide a prior auth but I'm still waiting. So be warned, DON'T use Prescription Hope if you have anything you are trying to get from Medicaid EVER! They just keep charging their fees, as admin service and NEVER provide the medication. I think almost 6 months should have been enough time to work something out, don't you think?
Calling Astellas at 1.800.477.6472 the manufacturer of Myrbetriq said NEVER use a 3rd party, they tend to rip you off and the manufacturers ONLY work with your doctor's office directly. And that stands for ALL medications. If you have difficulty paying call the manufacturer and they will always help you.
